Bilingual Spanish Customer Service Representative - Remote
location_onArkansas State Capitol, 500, Woodlane Street, Little Rock, Big Rock Township, Pulaski County, Arkansas, 72201, United States
Job Description
About Cognizant
Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. We support a wide variety of industries.
About the Role
The Bilingual Spanish Customer Service Representative contributes to Cognizant's Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant's Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States.
Working From Home
A private and secure space to do work uninterrupted by others in the home. Must connect to the internet with a CAT 7 Ethernet cord or higher. (Using a WiFi connection is not allowed. All equipment needed for the job will be provided, but not the Ethernet cord.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Equal Opportunity Employer
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Work location
Work model: Remote
Arkansas State Capitol, 500, Woodlane Street, Little Rock, Big Rock Township, Pulaski County, Arkansas, 72201, United States
Little Rock, Arkansas
Key Responsibilities
- check_circleHandle inbound and outbound customer service calls and communications
- check_circleDocument issues and take appropriate actions to resolve customer inquiries
- check_circleRedirect callers to self-service options when appropriate
- check_circleUse computerized systems for tracking and troubleshooting
- check_circleMaintain business relationships with customers and field partners
- check_circleProcess orders and manage order modifications via phone and chat
- check_circleResolve customer inquiries regarding orders, billing, and pricing
Requirements
- verifiedHigh School Diploma or equivalent
- verifiedBilingual in Spanish/English
- verifiedAt least 2 years of Customer Service experience
- verifiedLegally authorized to work in the United States without requiring company sponsorship
Benefits & Perks
Similar Job Opportunities
Skills, education and keywords
Skills: teams chat, computerized systems.
Education: High School Diploma or equivalent required.