Bilingual Customer Service Specialist (Spanish)

About the Team

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We take our stability, growth, and momentum and translate them into possibility for our people. Our people are the strength behind our success, and we invest in your life, career, and connection with an inclusive team committed to our communities.

About the Role

As a Customer Service Specialist at Store #1190 in Mesa, AZ, you will work closely with wholesale and retail customers to determine their needs, answer questions about our products, and recommend the right solutions. This role is designed to ensure maximum client satisfaction while helping the store achieve its sales goals.

You will be the face of the brand, building productive trust relationships with customers both in person and over the phone. Your day will involve assisting customers with product selection, processing sales transactions accurately, and maintaining the high quality and visual standards of the store. You will also stay up-to-date with product features, mix and tint products to customer specifications, and ensure assigned areas remain in-stock and presentable.

Hiring Process

1. Online Application: Find the role on our Careers page and set aside 15 minutes to create your profile by entering or importing your details.
2. Digital Interview: Upon review, qualified candidates will be invited to complete a digital video interview via HireVue. This consists of behavioral-based questions and can be completed on your own schedule within 7 days of receiving the invitation.
3. In-Store Interview: Top candidates from the video interview will be invited to meet with our team in-store.

Equal Opportunity & Safety

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. We consider qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. As a VEVRAA Federal Contractor, we request priority referral of Protected Veterans.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws. Because this role involves contact with customers, access to cash, and unsupervised access to store merchandise, a review of criminal history is necessary to protect the business, its operations, and the safety of our customers and staff.

Benefits & Compensation

We are committed to helping our employees and their families live healthier, save smarter, and feel better. Our world-class benefits range from retirement and health care to total well-being and daily commute support. A general description of benefits offered can be found at our benefits website.

Compensation decisions are dependent on the facts and circumstances of each case, including skill sets, experience, training, and licensure. The wage range listed takes into account these factors and the geographic differential associated with the location. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Security Note: Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.