Bilingual Customer Service Representative - Mandarin-English - Part Time
Not Disclosed•Part-TimeOn-site
location_onFirst Drive West, San Francisco, California, 94129, United States
About the Team
TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day, starting with the talent behind the experience. We are proud to be an equal opportunity employer committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service and technology, as well as humanity.
About the Role
As a Mandarin-English Bilingual Customer Service Representative at the Embarcadero BART station in San Francisco, you will be a vital part of bringing humanity to business. This role is designed for individuals with a passion for working with people and a desire to provide quick, simple solutions with a smile. You will serve as the difference between an average customer experience and an exceptional one.
In this position, you will work directly with Clipper customers in face-to-face interactions. Your day will involve providing support, helping customers complete actions regarding Clipper cards, issuing cards, and adding transit value using a custom Point-of-Sale system. You will also respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area, while managing cash, commuter checks, and credit/debit card payments.
Your Journey with TTEC
We are committed to ensuring you have the skills and support to be successful throughout your career. From your first day of training, through individualized webcam-enabled engagement and coaching, to access to thousands of free courses, we support your career growth wherever it may take you. We know that you bring the necessary ingredient that cannot be taught—a caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family.
Hiring Process
We are regularly hiring for this role. To apply, please visit our careers site to submit your application. Selected candidates will be interviewed and, if successful, will report to a Team Lead to contribute to the success of the customer experience and the overall team.
Work location
Work model: On-site
First Drive West, San Francisco, California, 94129, United States
San Francisco, California
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Frequently asked questions about Bilingual Customer Service Representative - Mandarin-English - Part Time at TTEC
What does a Bilingual Customer Service Representative - Mandarin-English - Part Time at TTEC do?expand_more
A Bilingual Customer Service Representative - Mandarin-English - Part Time at TTEC is responsible for the following: Work directly with Clipper customers in face-to-face interactions to provide support; Issue Clipper cards and add transit value using a custom Point-of-Sale system; Respond to customer questions regarding physical and mobile Clipper card usage; and Account for cash, commuter checks, and credit/debit card payments during shifts.
What are the requirements for this Bilingual Customer Service Representative - Mandarin-English - Part Time role?expand_more
To qualify for the Bilingual Customer Service Representative - Mandarin-English - Part Time at TTEC position, applicants should have: Bilingual in English and Mandarin; Must reside in San Francisco, CA; Basic Excel and computer knowledge; and Cash handling experience.
Where is the Bilingual Customer Service Representative - Mandarin-English - Part Time role at TTEC located?expand_more
Bilingual Customer Service Representative - Mandarin-English - Part Time at TTEC is based in First Drive West, San Francisco, California, 94129, United States. This is a on-site role.