Bilingual Claims Service Specialist
Not Disclosed•Full-TimeHybrid
location_on1400, Edelweiss Drive, Allen, Collin County, Texas, 75002, United States
About GEICO
At GEICO, we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed customer expectations while making a real impact through our shared purpose. Our mission is to protect people when they need it most, constantly evolving to stay ahead of their needs.
We foster an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset. Our teams are driven by performance excellence and unified under a shared purpose, valuing different perspectives. We are committed to a culture of caring, inclusion, and belonging where every associate is able to be productive and work to the best of their ability.
The GEICO Pledge
We want you to feel valued, supported, and proud to work here. That is why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. We offer a career where you can learn, grow, and thrive through personalized development programs, industry-leading training, and career mentorship. We also favor a culture of "promotions from within," providing abundant opportunities to advance professionally and be rewarded for hard work and perseverance.
About the Role
Claim your career growth as a Bilingual Claims Service Specialist at our Richardson, TX office and be a part of one of the fastest-growing auto insurers in the United States. This role is ideal for motivated individuals who are solution-oriented and empathetic to the needs of customers.
Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist Spanish-speaking policyholders when they need us the most—during an accident. As a Bilingual Claims Service Specialist, you will collect facts about the accident, investigate claim details, and gather statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones.
Work Model
This is a hybrid role. Training is 100% in-office in Richardson, Texas, for 6–9 months. Post-training, the schedule is 4 days a week in the office and 1 day a week working from home.
Hiring Process
If you have an active Adjusters insurance license, you may be eligible for a $1,500 sign-on bonus. Please ask your recruiter for more details. We encourage you to prepare your passion for helping others and start a rewarding career trajectory with GEICO today.
Equal Opportunity
The GEICO Companies provide for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information. We hire and promote individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and perform the essential functions of the job. We do not condone or tolerate an atmosphere of intimidation or harassment and expect all associates to maintain an atmosphere free from discrimination with mutual respect.
Work location
Work model: Hybrid
1400, Edelweiss Drive, Allen, Collin County, Texas, 75002, United States
Allen, Texas
Key Responsibilities
- check_circleCollect statements from involved parties during the claims process
- check_circleCommunicate effectively with customers in English and Spanish
- check_circleCollect facts and investigate claim details for auto insurance accidents
- check_circleProcess claims and transactions in a high-volume call center environment
- check_circleProvide patient support and attention to detail to help customers return to the road
- check_circleAssist Spanish-speaking policyholders with claims after accidents
Requirements
- verifiedExcellent verbal and written communication skills in English and Spanish
- verified3+ Years of relevant customer service and/or transaction processing experience
- verifiedMinimum of high school diploma or equivalent
- verifiedActive Adjusters insurance license (preferred)
- verifiedAssociate's degree or higher (preferred)
- verifiedNot eligible for new employment authorization sponsorship
Nice to Have
An associate's degree or higher. An active Adjusters insurance license.
Benefits & Perks
check_circle401K savings plan vested from day one with 6% matchcheck_circleTuition assistance programcheck_circleMental healthcare benefitscheck_circleFertility and adoption assistanceGEICO Flex program allowing work from anywhere up to four weeks per year
Similar Job Opportunities
Skills, education and keywords
Skills: English, Spanish, Adjusters Insurance License.
Education: Minimum of high school diploma or equivalent required; Associate's degree or higher preferred.
Frequently asked questions about Bilingual Claims Service Specialist at GEICO
What does a Bilingual Claims Service Specialist at GEICO do?expand_more
A Bilingual Claims Service Specialist at GEICO is responsible for the following: Collect statements from involved parties during the claims process; Communicate effectively with customers in English and Spanish; Collect facts and investigate claim details for auto insurance accidents; and Process claims and transactions in a high-volume call center environment.
What are the requirements for this Bilingual Claims Service Specialist role?expand_more
To qualify for the Bilingual Claims Service Specialist at GEICO position, applicants should have: Excellent verbal and written communication skills in English and Spanish; 3+ Years of relevant customer service and/or transaction processing experience; Minimum of high school diploma or equivalent; Active Adjusters insurance license (preferred); Associate's degree or higher (preferred); and Not eligible for new employment authorization sponsorship.
Where is the Bilingual Claims Service Specialist role at GEICO located?expand_more
Bilingual Claims Service Specialist at GEICO is based in 1400, Edelweiss Drive, Allen, Collin County, Texas, 75002, United States. This is a hybrid role.
Is this Bilingual Claims Service Specialist job remote, hybrid, or on-site?expand_more
GEICO has listed this Bilingual Claims Service Specialist role as hybrid.
How much experience is required for this Bilingual Claims Service Specialist role?expand_more
Bilingual Claims Service Specialist at GEICO typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Bilingual Claims Service Specialist role at GEICO?expand_more
Key skills for Bilingual Claims Service Specialist at GEICO include English; Spanish; and Adjusters Insurance License.
What education is required for Bilingual Claims Service Specialist at GEICO?expand_more
Educational requirements for this role: Minimum of high school diploma or equivalent required; and Associate's degree or higher preferred.
What category does the Bilingual Claims Service Specialist role belong to?expand_more
Bilingual Claims Service Specialist at GEICO is part of the accounting & finance job category on Recrutus.