Associate Project Manager - Knowledge Content Manager (Remote)
Not Disclosed•Full-TimeOn-site
location_onNorth Military Highway, Military Circle, Norfolk, Virginia, 23502, United States
About the Role
The Knowledge Content Manager serves as a Subject Matter Expert supporting the Program Manager in delivering, operating, and maintaining knowledge management capabilities for a contact center environment. This role is critical for ensuring that agents have access to accurate, up-to-date information to effectively serve clients.
You will act as the bridge between complex immigration law and practical application, developing and managing the knowledge content used daily by agents. Your work involves making strategic recommendations to improve automation, collaboration, and knowledge processes. A key part of your day will be collaborating with the client's content team to integrate information currently outside the database, while continuously assessing the knowledge base for inaccuracies, gaps, or outdated scripts that require revision or removal.
This position requires a deep understanding of U.S. immigration law, including the policies and practices governing entry, residency, and citizenship. You will design workflows to manage documentation, build document management procedures, and create training materials to support the knowledge management process. Success in this role means ensuring maximum efficiency and accuracy in documentation content through cross-functional collaboration and continuous improvement based on agency feedback.
Work location
Work model: On-site
North Military Highway, Military Circle, Norfolk, Virginia, 23502, United States
Norfolk, Virginia
Key Responsibilities
- check_circleDevelop and manage knowledge content used by contact center agents
- check_circleBuild and maintain knowledge base in SharePoint or other Content Management Systems
Similar Job Opportunities
Skills, education and keywords
Skills: Project Management, Sharepoint, Content Management Systems, Immigration Law, Knowledge Management, Information Governance, Analytics, Plain Language, Business Writing, Contact Center.
Education: Bachelor's degree in related field (or equivalent experience).
Frequently asked questions about Associate Project Manager - Knowledge Content Manager (Remote) at Maximus
What does a Associate Project Manager - Knowledge Content Manager (Remote) at Maximus do?expand_more
A Associate Project Manager - Knowledge Content Manager (Remote) at Maximus is responsible for the following: Develop and manage knowledge content used by contact center agents; Build and maintain knowledge base in SharePoint or other Content Management Systems; Assess knowledge base needs, inaccuracies, and gaps to ensure content accuracy; and Coordinate project management activities and maintain project tracking tools.
What are the requirements for this Associate Project Manager - Knowledge Content Manager (Remote) role?expand_more
To qualify for the Associate Project Manager - Knowledge Content Manager (Remote) at Maximus position, applicants should have: Bachelor's degree in related field; 3-5 years of project management experience; 3+ years of Knowledge/Content Management or Information Governance experience; 1-3+ years of immigration law experience; 3+ years of analytics, plain language and business writing skills; and Experience with SharePoint.