Assistant Operations Manager (PHX)
Not Disclosed•Full-TimeOn-site
location_onNorth 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
About the Team
CLEAR's mission is to create frictionless experiences where every day feels like magic. With over 19 million passionate members and hundreds of partners worldwide, our identity platform is transforming how people live, work, and travel. Whether at the airport, stadium, or on your phone, we connect you to what makes you, you—unlocking easier, more secure, and seamless experiences.
About the Role
As an Assistant Operations Manager, you will join the airport leadership team, reporting directly to the General Manager. Your primary focus is leading and driving daily floor operations at your station. This role is designed for a hands-on coach who thrives in a fast-paced environment, dedicated to ensuring the highest levels of security, customer service, and sales integrity.
You will spend the majority of your time on the floor in a customer-facing environment, managing shift briefings, debriefs, and huddles. Beyond daily operations, you will represent CLEAR throughout the airport, TSA, and airline communities by building strong stakeholder relationships and overseeing asset control and technology troubleshooting.
Hiring Process
Candidates must successfully complete a government background investigation as a requirement for this position.
Culture & Inclusion
CLEAR is committed to providing reasonable accommodations to qualified individuals with disabilities or protected needs. We encourage applicants to reach out if they require accommodations during the application process or to perform their job duties, such as time off, extra breaks, alternative document formats, or specialized equipment.
Work location
Work model: On-site
North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
Phoenix, Arizona
Key Responsibilities
- check_circleSpend 80% of time on the floor in a customer-facing environment at the airport
- check_circleEnsure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
- check_circleCoach, mentor, and train the team to meet sales and customer service goals and standards
- check_circleManage incident prevention and responses
- check_circleAttend station management team meetings
- check_circleRepresent CLEAR throughout the airport, TSA, and airline community by building strong stakeholder relationships
- check_circleManage shift briefings, debriefs, huddles, changes, breaks, and rotations
- check_circleMonitor and drive security, service, and sales on each shift
- check_circleOversee asset control and devices, including troubleshooting technology when necessary
Requirements
- verified1-2 years of leadership experience in a customer-facing operation
- verifiedSuccessfully complete a government background investigation
- verifiedAbility to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
- verifiedAvailability to work a non-traditional schedule
Similar Job Opportunities
Frequently asked questions about Assistant Operations Manager (PHX) at CLEAR
What does a Assistant Operations Manager (PHX) at CLEAR do?expand_more
In this Assistant Operations Manager (PHX) at CLEAR role, you will spend 80% of time on the floor in a customer-facing environment at the airport; ensure clear and tsa policy and procedures are conducted with the highest levels of security and integrity; coach, mentor, and train the team to meet sales and customer service goals and standards; and manage incident prevention and responses.
What are the requirements for this Assistant Operations Manager (PHX) role?expand_more
To qualify for the Assistant Operations Manager (PHX) at CLEAR position, applicants should have: 1-2 years of leadership experience in a customer-facing operation; Successfully complete a government background investigation; Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations; and Availability to work a non-traditional schedule.
Where is the Assistant Operations Manager (PHX) role at CLEAR located?expand_more
Assistant Operations Manager (PHX) at CLEAR is based in North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States. This is a on-site role.
Is this Assistant Operations Manager (PHX) job remote, hybrid, or on-site?expand_more
CLEAR has listed this Assistant Operations Manager (PHX) role as on-site.
How much experience is required for this Assistant Operations Manager (PHX) role?expand_more
Assistant Operations Manager (PHX) at CLEAR typically requires 1–2 years of relevant experience at the mid level level.
What category does the Assistant Operations Manager (PHX) role belong to?expand_more
Assistant Operations Manager (PHX) at CLEAR is part of the hospitality & catering job category on Recrutus.