Assistant General Manager
Not Disclosed•Full-TimeOn-site
location_onSouthside Middle School, 300, South Jewett Street, South End, Manchester, Hillsborough County, New Hampshire, 03103, United States
About Highgate
Highgate is a leading real estate investment and hospitality management company with over $15 billion in assets under management. Our global portfolio spans more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the industry, we provide expert guidance through every stage of the property cycle, from planning and development to recapitalization and disposition.
We are dedicated to developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. By combining contemporary programming with digital acumen and industry-leading revenue management tools, we efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. Our executive team of seasoned hospitality leaders and corporate offices worldwide make us a trusted partner for top ownership groups and major hotel brands.
About the Role
Based at Homewood Suites Manchester, the Assistant General Manager plays a pivotal role in driving hotel profitability and operational excellence. This position is designed for a forward-thinking leader who will focus on revenue generation, cost control, and guest satisfaction while fostering a culture of continuous employee development.
In this role, you will partner with department heads to tour operating areas daily, making strategic adjustments to ensure alignment with Highgate Hotel standards. You will lead weekly staff meetings and training sessions, utilizing our proven steps to effective training to elevate service delivery. A key part of your day involves maintaining the integrity of the hotel's financial health through monthly reviews, budget forecasting, and ensuring compliance with corporate accounting procedures.
Beyond operations, you will be instrumental in building the next generation of leaders. You will oversee the development of management trainees, conduct interviews for vacant management positions, and coach management personnel to ensure they meet performance expectations. You will also serve as a visible leader on the property, greeting guests during peak times, meeting with potential clients, and ensuring a warm, service-oriented environment for all.
Hiring Process
Candidates selected for this role will be expected to adhere to Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. The position requires a commitment to maintaining high standards of personal appearance and grooming, including wearing nametags, and the ability to work flexible hours as needed by the hotel's schedule.
Equal Opportunity Employer
Highgate is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds to apply and ensure that all employees receive fair and equitable treatment in accordance with our policies.
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Frequently asked questions about Assistant General Manager at Highgate
What does a Assistant General Manager at Highgate do?expand_more
A Assistant General Manager at Highgate is responsible for the following: Conduct weekly staff meetings and training sessions according to Highgate Hotel standards; Oversee the hotel budget process and ensure department heads maintain budgeted productivity levels; Prepare and conduct management interviews and oversee hiring procedures for departmental staff; and Ensure compliance with safe handling procedures and conduct monthly safe audits.
What are the requirements for this Assistant General Manager role?expand_more
To qualify for the Assistant General Manager at Highgate position, applicants should have: At least 5-6 years progressive experience in a hotel; Must be able to effectively communicate both verbally and written; Must be able to multitask and prioritize departmental functions; Must be able to understand and evaluate complex information; and Must be able to maintain confidentiality of information.
Where is the Assistant General Manager role at Highgate located?expand_more
Assistant General Manager at Highgate is based in Southside Middle School, 300, South Jewett Street, South End, Manchester, Hillsborough County, New Hampshire, 03103, United States. This is a on-site role.
Is this Assistant General Manager job remote, hybrid, or on-site?expand_more
Highgate has listed this Assistant General Manager role as on-site.