Alarm Monitoring Dispatcher - Swing Shift (2:30PM-11:15PM)
Not Disclosed•Full-TimeOn-site
location_onCuster Road, Plano, Collin County, Texas, 75023, United States
About the Team
Interface's Interactive Security Operations Center (iSOC) operates as a 24/7 hub supporting customers throughout the U.S. We are committed to comprehensive security and life safety monitoring, utilizing state-of-the-art video surveillance, two-way audio systems, and proprietary automation software. Our team works as one cohesive unit in a fast-paced, technology-driven environment to protect lives and property.
About the Role
As a Level 3 iSOC Coordinator, you will take on advanced responsibilities managing real-time interactions during critical security events. Building on expertise from previous levels, you will handle live audio communication with individuals at monitored sites to prevent security breaches, manage incidents like trespassing, and de-escalate potential threats.
This role demands high-level skills in alarm verification, video monitoring, and rapid decision-making. You will not only respond to alarms but also provide solutions by directly addressing security violations. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time while maintaining clear communication with customers and emergency personnel. This position offers greater responsibility and impact as you continue to grow within the iSOC team.
Hiring Process
Start your journey with our Day 1 Orientation Class, which occurs bi-weekly. Please note that favorable results on a pre-employment drug screening and background check are required to proceed.
Our Culture & Commitment
We foster a customer-focused, energetic, and engaging work culture. Interface Systems is an Equal Employment Opportunity employer, considering all qualified applicants without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We are dedicated to providing an inclusive environment where everyone can thrive.
If you need assistance or an accommodation in completing this application or during the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information provided will be treated as confidential and used solely for determining appropriate accommodations.
Work location
Work model: On-site
Custer Road, Plano, Collin County, Texas, 75023, United States
Plano, Texas
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Skills, education and keywords
Skills: Alarm Verification, Video Monitoring, Microsoft Office, Video Surveillance, Two-Way Audio.
Education: High school diploma or GED equivalent required.
Frequently asked questions about Alarm Monitoring Dispatcher - Swing Shift (2:30PM-11:15PM) at Interface Systems
What does a Alarm Monitoring Dispatcher - Swing Shift (2:30PM-11:15PM) at Interface Systems do?expand_more
A Alarm Monitoring Dispatcher - Swing Shift (2:30PM-11:15PM) at Interface Systems is responsible for the following: Manage live audio interactions to intervene in real-time incidents and de-escalate threats; Document all interactions and generate detailed reports on alarm responses and interventions; Provide basic alarm support including arming, disarming, and resetting security systems; and Perform remote security checks and virtual tours of customer locations to identify vulnerabilities.
What are the requirements for this Alarm Monitoring Dispatcher - Swing Shift (2:30PM-11:15PM) role?expand_more
Interface Systems is looking for candidates who meet the following requirements: High school diploma or GED equivalent; Two years of experience in customer service, call center, dispatch, or security roles; and Working knowledge of Microsoft Office applications.
Where is the Alarm Monitoring Dispatcher - Swing Shift (2:30PM-11:15PM) role at Interface Systems located?expand_more
Alarm Monitoring Dispatcher - Swing Shift (2:30PM-11:15PM) at Interface Systems is based in Custer Road, Plano, Collin County, Texas, 75023, United States. This is a on-site role.