Airside Experience Specialist
Not Disclosed•Full-TimeOn-site
location_on829, Moran Street, Haley Heights, Midland, Midland County, Texas, 79701, United States
About the Team
Signature Aviation is the largest global network of private aviation terminals, with over 225 locations worldwide. As a premier hospitality organization and a certified Great Place to Work™, we are dedicated to redefining private air travel by delivering safe, convenient, and elevated experiences. Our nearly 6,000-strong team of aviation experts and enthusiasts is committed to excellence, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
About the Role
As an Airside Experience Specialist, you are the face of our private aviation terminal, serving as the primary point of contact for every guest, crew member, and aircraft in our care. This dynamic role blends exceptional hospitality with hands-on operational support to ensure a seamless, personalized experience from wheels down to wheels up.
You will operate ground service equipment and perform essential aircraft ground services while engaging guests with a service-first mindset. The role requires schedule flexibility, including nights, weekends, and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment and are excited by the energy of the runway, this is the role for you.
Equal Opportunity
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
Work location
Work model: On-site
829, Moran Street, Haley Heights, Midland, Midland County, Texas, 79701, United States
Midland, Texas
Key Responsibilities
- check_circleOperate ground service equipment including fuel trucks, de-icing trucks, tugs, and stair trucks
- check_circlePerform aircraft ground services such as fueling, de-icing, lavatory, and water services
- check_circleProvide professional guest service and transport guests via shuttle vehicles
- check_circleConduct airside operations safely in accordance with established policies and SOPs
- check_circleIdentify and report safety concerns to stakeholders immediately
- check_circleFollow emergency response procedures during critical events
- check_circleLoad and unload luggage and cargo into aircraft and between vehicles
- check_circleMaintain accurate records regarding time worked and services performed
Requirements
- verifiedHigh School Diploma or GED
- verifiedMinimum 18 years of age
- verifiedValid state driver's license (CDL in some locations)
- verifiedAbility to pass background checks, drug tests, and airport security badge requirements
- verifiedLegally authorized to work in the jurisdiction
- verifiedExcellent vision and coordination, ability to pass color vision test
- verifiedAbility to read and comprehend safety documents and communicate in English
- verifiedAbility to perform simple arithmetic
- verifiedAbility to use a computer and email
- verified3-6 months experience in aviation, customer service, or related field (preferred)
Nice to Have
Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.
Benefits & Perks
check_circleMedical, prescription drug, dental, and vision Insurancecheck_circleHealth Savings Accountcheck_circleFlexible Spending Accountscheck_circleLife Insurancecheck_circleDisability Insurancecheck_circle401(k)check_circleCritical Illness, Hospital Indemnity and Accident Insurancecheck_circleIdentity Theft and Legal Servicescheck_circlePaid time offcheck_circlePaid Maternity Leave
