Airport Customer Service Agent Sup
Not Disclosed•Full-TimeOn-site
location_onKilauea, Kauaʻi County, Hawaii, 96754, United States
About Unifi
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
About the Role
As an Airport Customer Service Agent Supervisor, you will lead a team of agents while providing comprehensive customer service to passengers for all aspects of arrivals, ticketing, check-in, boarding, and baggage services. You will be the face of Unifi, guiding passengers through a friendly welcome and ensuring a smooth journey from arrival to departure.
In this role, you will handle complex queries and complaints, direct passengers through Customs, Immigration, and Quarantine, and assist ramp agents to ensure wheelchairs and gate-checked bags are properly loaded and delivered. You will also push wheelchairs with passengers through all areas of the airport, ensuring accessibility and care for those with special needs, including unaccompanied minors and VIP passengers.
Beyond customer interaction, you will monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies, and all applicable laws. You are expected to promote and adhere to policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity, reporting any safety or security incidents immediately in line with the Unifi Fair and Just Culture Policy.
Equal Opportunity
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Work location
Work model: On-site
Kilauea, Kauaʻi County, Hawaii, 96754, United States
Kilauea, Hawaii
Key Responsibilities
- check_circleLead a team of agents in customer service duties
- check_circleDirect passengers through Customs, Immigration, and Quarantine
- check_circlePush wheelchairs with passengers through airport areas
- check_circleMonitor and enforce safe working conditions and safety policies
- check_circleCoordinate with ramp agents for wheelchair and baggage loading
- check_circleAssist passengers with check-in, boarding, and arrival processes
- check_circleOperate computerized systems for ticketing, baggage, and reservations
Requirements
- verifiedHigh School diploma, GED or equivalent education
- verifiedMust be at least 18 years of age
- verifiedMust be able to obtain credentials required as per airport or state or customs requirements
- verifiedOne year of relevant work experience in the aviation or ground handling services industry (preferred)
Nice to Have
One year of relevant work experience in the aviation or ground handling services industry.
Benefits & Perks
check_circleFlight privileges offered after 30 days for employees and eligible family memberscheck_circlePaid time off for full-time employeescheck_circleComprehensive Medical, Dental and Vision Insurance for full-time employeescheck_circle401k retirement plan available for all employeesExclusive discounts and additional wellness programs
Similar Job Opportunities
Skills, education and keywords
Education: High School diploma, GED or equivalent education.
Frequently asked questions about Airport Customer Service Agent Sup at Unifi
What does a Airport Customer Service Agent Sup at Unifi do?expand_more
Day-to-day, the Airport Customer Service Agent Sup at Unifi will lead a team of agents in customer service duties; direct passengers through customs, immigration, and quarantine; push wheelchairs with passengers through airport areas; and monitor and enforce safe working conditions and safety policies.
What are the requirements for this Airport Customer Service Agent Sup role?expand_more
To qualify for the Airport Customer Service Agent Sup at Unifi position, applicants should have: High School diploma, GED or equivalent education; Must be at least 18 years of age; Must be able to obtain credentials required as per airport or state or customs requirements; and One year of relevant work experience in the aviation or ground handling services industry (preferred).
Where is the Airport Customer Service Agent Sup role at Unifi located?expand_more
Airport Customer Service Agent Sup at Unifi is based in Kilauea, Kauaʻi County, Hawaii, 96754, United States. This is a on-site role.
Is this Airport Customer Service Agent Sup job remote, hybrid, or on-site?expand_more
Unifi has listed this Airport Customer Service Agent Sup role as on-site.
How much experience is required for this Airport Customer Service Agent Sup role?expand_more
Airport Customer Service Agent Sup at Unifi typically requires 1+ years of relevant experience at the mid level level.
What education is required for Airport Customer Service Agent Sup at Unifi?expand_more
Educational requirements for this role: High School diploma, GED or equivalent education.
What category does the Airport Customer Service Agent Sup role belong to?expand_more
Airport Customer Service Agent Sup at Unifi is part of the customer services job category on Recrutus.