Airport Customer Service Agent Sup
Not Disclosed•Full-TimeOn-site
location_onKaumakani, Kauaʻi County, Hawaii, 96747, United States
About Unifi
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
About the Role
As an Airport Customer Service Agent Supervisor in Lihue, you will lead a team of agents while delivering exceptional customer service to passengers across all aspects of arrivals, ticketing, check-in, boarding, and baggage services. You will be the face of Unifi, guiding travelers through a friendly welcome and ensuring a smooth journey from arrival to departure.
Your day will involve managing the check-in process, resolving complaints, and directing passengers through Customs, Immigration, and Quarantine. You will also coordinate closely with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are handled correctly. Beyond customer interaction, you will foster a safe working environment by monitoring compliance with regulatory requirements, company policies, and safety procedures. You are expected to report any safety or security incidents immediately, upholding our Fair and Just Culture Policy.
Equal Opportunity
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Work location
Work model: On-site
Kaumakani, Kauaʻi County, Hawaii, 96747, United States
Hawaii
Key Responsibilities
- check_circleLead a team of agents in customer service duties
Similar Job Opportunities
Skills, education and keywords
Education: High School diploma, GED or equivalent education required.
Frequently asked questions about Airport Customer Service Agent Sup at Unifi
What does a Airport Customer Service Agent Sup at Unifi do?expand_more
In this Airport Customer Service Agent Sup at Unifi role, you will lead a team of agents in customer service duties; direct passengers through customs, immigration, and quarantine; push wheelchairs with passengers through all airport areas; and monitor and enforce safe working conditions and safety policies.
What are the requirements for this Airport Customer Service Agent Sup role?expand_more
Unifi is looking for candidates who meet the following requirements: High School diploma, GED or equivalent education; Must be at least 18 years of age; Must be able to obtain credentials required as per airport or state or customs requirements; and One year of relevant work experience in the aviation or ground handling services industry.
Where is the Airport Customer Service Agent Sup role at Unifi located?expand_more
Airport Customer Service Agent Sup at Unifi is based in Kaumakani, Kauaʻi County, Hawaii, 96747, United States. This is a on-site role.