After Sales Service Supervisor

About the Team

The Hermès South Coast Plaza Boutique, established in 1997, is a cornerstone of the Pacific West Region, dedicated to providing extraordinary service to clients. This position operates within the After Sales Service Department, reporting to the Operations Director. The role serves as a vital liaison between clients, the sales team, selling support teams, craft shops, vendors, and the After Sales division in Paris, ensuring a seamless experience in our fast-paced, luxury environment.

About the Role

The After Sales Service Supervisor is the guardian of the client's relationship with their Hermès merchandise. This role exists to analyze customer-owned items, identify repair needs, and orchestrate the entire after-sales journey—from initial consultation and cost estimation to final delivery. You will act as the bridge connecting the client with our artisans and global network, ensuring every repair is handled with the highest level of service and precision.

In this position, you will manage the intake of repairs, explaining processes, timelines, and costs to clients while maintaining the integrity of the brand's standards. Your day involves examining products, coordinating with Paris and local vendors, tracking repairs, and ensuring items are returned clean and presentable. You will also handle shipping logistics, manage quality issues, and provide coverage within the boutique as needed. This role requires a unique blend of technical product knowledge, diplomatic communication, and operational efficiency.

Company Overview

Since 1837, Hermès has remained faithful to its artisan business model and humanist values, placing people at the heart of what we do. As an independent, family-owned company, we are dedicated to keeping production in France through our 42 workshops. Our global community spans 310 stores in 49 countries, employing over 15,000 people, including more than 6,000 craftspeople who nurture a 180+ year tradition of creativity and innovation.

Our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans. The roots of Hermès' success lie in a sense of responsibility, a quest for authenticity, and respect for time and natural resources. We are committed to leaving a positive footprint on the world, a mission that drives our progress and the singularity of our objects.

Our Commitment

Family is at the heart of Hermès. We are committed to being a Maison for All, creating a diverse workforce of talented individuals with different backgrounds and worldviews that enrich our family. We support our team members' personal and professional success through a culture that values equality, individuality, and fairness, fostering an environment where everyone can thrive and be their authentic selves.

Hermès of Paris is an equal opportunity workplace. We recruit, select, and hire based on individual merit and ability without discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the law.

Application Instructions

Candidates should submit their application through our official career portal. Please note that resumes or applications should not be sent directly to the privacy email address provided in our data collection notice. We look for a candidate who combines the necessary attributes to perform the key functions of the role with or without reasonable accommodations.