Account Manager-Federal
Not Disclosed•Full-TimeHybrid
location_on690, South 13th Street, Downtown, Boise, Ada County, Idaho, 83702, United States
About the Role
The Cornerstone Hybrid Account Manager serves as the primary strategic partner for a dedicated book of Federal, Aerospace, and Defense clients. This role is unique in its blend of new business development and ongoing account management, designed to ensure clients derive maximum value from Cornerstone's technology. By leveraging a deep understanding of client business needs, you will drive adoption, ensure healthy usage levels, and identify growth opportunities that lead to renewals and long-term relationships.
In this position, you will act as the key business contact, fostering strong relationships both horizontally and vertically within client organizations. You will work closely with Sales leadership, Customer Excellence, Customer Engagement, and Support teams to ensure the successful delivery of solutions. Your day-to-day involves developing talent management strategies, leading discovery workshops, and presenting technical solutions that align with the customer's long-term success.
The Team & Mission
Cornerstone OnDemand is committed to helping customers succeed through innovative learning, performance, and talent solutions. As part of this mission, the Hybrid Account Manager plays a critical role in expanding the breadth of Cornerstone's footprint within the Federal, Aerospace, and Defense sectors. You will be responsible for mapping account plans, managing forecasts, and guiding customers on how to benefit from new software solutions and services. Success in this role requires a balance of protecting Cornerstone's interests while passionately advocating for the customer's needs.
Hiring Process
Candidates selected for this role will engage in a process designed to assess both technical aptitude and cultural fit. The journey typically includes:
- Initial Screening: A conversation to discuss your background and interest in the role.
- Deep Dive: A detailed discussion on your account management experience and strategic approach.
- Stakeholder Interviews: Meetings with Sales leadership and cross-functional team members to evaluate collaboration skills.
- Final Review: A final discussion regarding expectations and next steps.
Equal Opportunity & Culture
Equal Employment Opportunity is a fundamental commitment at Cornerstone OnDemand. We consider all qualified applicants regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. We are dedicated to valuing diversity and contributing to an inclusive working and learning environment.
If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.
Work location
Work model: Hybrid
690, South 13th Street, Downtown, Boise, Ada County, Idaho, 83702, United States
Boise, Idaho
Key Responsibilities
- check_circleDevelop talent management strategies and solution plans for customers
- check_circleDrive software adoption, usage levels, and identify growth opportunities
- check_circleLead discovery workshops and deliver technical presentations to position solutions
- check_circleCoordinate with cross-functional teams to ensure successful solution delivery
- check_circleMap account plans and manage forecasts for opportunities and renewals
- check_circleAnalyze customer reports to provide recommendations for long-term success
- check_circleManage assigned book of Federal, Aerospace, and Defense client accounts
- check_circleBuild strategic relationships horizontally and vertically within client organizations
Requirements
- verifiedExperience in an account management capacity
- verifiedStrong communication and relationship building skills
- verifiedUnderstanding of account management and software sales
- verifiedExcellent oral and written communication skills in English
- verifiedSome travel required
Nice to Have
An understanding of learning, performance, and talent solutions, and familiarity with the industry.
Similar Job Opportunities
Frequently asked questions about Account Manager-Federal at Cornerstone OnDemand
What does a Account Manager-Federal at Cornerstone OnDemand do?expand_more
In this Account Manager-Federal at Cornerstone OnDemand role, you will develop talent management strategies and solution plans for customers; drive software adoption, usage levels, and identify growth opportunities; lead discovery workshops and deliver technical presentations to position solutions; and coordinate with cross-functional teams to ensure successful solution delivery.
What are the requirements for this Account Manager-Federal role?expand_more
Cornerstone OnDemand is looking for candidates who meet the following requirements: Experience in an account management capacity; Strong communication and relationship building skills; Understanding of account management and software sales; Excellent oral and written communication skills in English; and Some travel required.
Where is the Account Manager-Federal role at Cornerstone OnDemand located?expand_more
Account Manager-Federal at Cornerstone OnDemand is based in 690, South 13th Street, Downtown, Boise, Ada County, Idaho, 83702, United States. This is a hybrid role.
Is this Account Manager-Federal job remote, hybrid, or on-site?expand_more
Cornerstone OnDemand has listed this Account Manager-Federal role as hybrid.
How much experience is required for this Account Manager-Federal role?expand_more
Candidates for Account Manager-Federal at Cornerstone OnDemand should have mid level.
What skills do you need for the Account Manager-Federal role at Cornerstone OnDemand?expand_more
Key skills for Account Manager-Federal at Cornerstone OnDemand include Account Management; Software Sales; Talent Management; Discovery; and English.
What category does the Account Manager-Federal role belong to?expand_more
Account Manager-Federal at Cornerstone OnDemand is part of the it job category on Recrutus.
About Cornerstone OnDemand
Cornerstone OnDemand operates within the software development industry, providing enterprise solutions from its headquarters in Santa Monica, California. The company delivers the Cornerstone Galaxy platform, an AI-powered workforce agility system designed to help organizations navigate a changing professional landscape. This technology enables businesses to identify skill gaps, uncover development opportunities, and enhance talent retention through multimodal learning experiences tailored to modern workforce needs.
The platform serves a global audience, currently supporting over 7,000 organizations and 140 million users across 186 countries. These entities utilize the software to build high-performing, future-ready teams. The company maintains a strong focus on transparency and security, issuing alerts regarding hiring fraud to protect candidates. It advises that official job offers always involve a phone conversation and never require text-based interviews. Additional resources and community engagement are available through the company website and various social media channels.
Browse more roles: All Cornerstone OnDemand jobs, it jobs on Recrutus.