Account Manager

About the Team

Join a scaling, tight-knit team working directly with innovative talent acquisition teams and thought leaders across various industries and geographies. Our mission is to make hiring a strategic advantage for our customers by transforming the recruitment process into a driver of organizational success.

About the Role

As a Customer Success Manager on the Customer Advocacy team, you will serve as your customers' biggest champion, ensuring their voice is heard in every product solution, problem solved, and consultation delivered. You will adopt a consultative approach to advise customers, building trusting partnerships that empower them to achieve their ongoing talent goals using the Lever product suite.

This role is about more than just account management; it is about shaping the future of our products by advocating for customer needs internally and sharing learnings to drive product development. You will act as a bridge between our customers and our engineering and product teams, ensuring that Lever continues to evolve to meet the dynamic needs of high-performing hiring organizations.

While this is a challenging career path within a rapidly growing startup, it is highly rewarding for those passionate about building lasting relationships and making meaningful contributions to customer success. You will help shape a new function and define the ways we add value to our clients.

The Journey

Your first month will be dedicated to immersion. You will attend "Ramp Camp," Lever's week-long onboarding experience, to learn all aspects of the business alongside a cross-functional group of new hires. You will master our product training demo frameworks and begin conducting regular customer check-ins, planning agendas, and documenting interactions to track projects and showcase value.

By the three-month mark, you will take ownership of a diverse customer portfolio across various industries and segments. You will develop these relationships through email, phone, video calls, and in-person visits. You will identify customer hiring practices and business goals, complete certifications in our product and talent intelligence tools, and shadow renewal calls to understand how to partner on account expansion. You will also begin teaching customers best practices through webinars and targeted training sessions, pulling user metrics to deliver quarterly business reviews that highlight areas of excellence and development.

Within six months, you will be fully empowered to advise customers on strategic recommendations, aligning Lever's solutions with their specific business cases. You will identify internal champions within your accounts, ensuring their achievements are highlighted to our marketing partners. You will also begin contributing to the team's growth by helping to interview new candidates and training new Customer Success Managers. Your focus will shift to handling high-stakes issues, ensuring smooth transitions from onboarding to renewal, and collaborating with Customer Account Executives to secure growth and retention.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.