Account Executive

About CDK Global

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across the automotive and related industries. Our SaaS platform enables dealers to manage end-to-end business operations, from vehicle acquisition and sales to financing, insurance, repair, and maintenance. By automating critical workflows, we help dealers sell and service more vehicles while creating simple, convenient experiences for customers and improving their financial and operational performance.

About the Role

The Account Service Advocate serves as a strategic partner for dealerships in the Western Massachusetts territory, focusing on the successful coordination and installation of Computer Vehicle Registration (CVR) products for both new and existing clients. This role is designed to bridge the gap between technical implementation and customer success.

In this position, you will drive CVR revenue by increasing transaction volume through exceptional customer process and product satisfaction. You will act as a trusted advisor, conveying the value of CVR to customer management and identifying untapped revenue potential within existing accounts. The role requires a blend of technical proficiency and salesmanship, as you will interface directly with State DMVs, conduct training sessions, and maintain frequent communication with Territory Managers to ensure all opportunities are seized.

Day in the Life

Your work will be dynamic and travel-intensive, requiring approximately 75% travel within the central/western Massachusetts area. A typical day involves coordinating pre-install meetings, executing client installations, and providing on-going support to ensure complete client satisfaction. You will analyze client volume to present value propositions to key stakeholders, overcome objections, and foster relationships with General Managers, Dealer Principals, and other executives. Success in this role depends on your ability to maintain a professional, enthusiastic, and ethical attitude while managing your time efficiently across multiple client sites.

Hiring Process

Candidates must reside in the central/western Massachusetts area to be considered for this position. The role involves significant travel, and candidates must be open to a 75% travel schedule within the territory.

Our Culture & Commitment

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections with our people, customers, and communities. We are open and curious, encouraging different views so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, genetic testing results, military service, veteran status, or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to eligible applicants. We are committed to providing reasonable accommodations to enable employees with disabilities to perform the essential functions of their jobs, absent undue hardship.