Access Team Lead Full Time Evenings
Not Disclosed•Full-TimeOn-site
location_onMonroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
About Northwestern Medicine
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation, leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been and support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and a culture of service. From discovery to delivery, come help us shape the future of medicine.
About the Role
The Access Team Lead reflects the mission, vision, and values of Northwestern Medicine, adhering to the organization's Code of Ethics and Corporate Compliance Program. This role serves as a vital link between patients, clinical teams, and administrative systems, ensuring a seamless experience from the first point of contact.
In this position, you will foster a team atmosphere that consistently practices the "Patients First" philosophy. You will act as a resource for new staff and a guide for coworkers, sharing process and workflow information while assisting with training and onboarding. As a first line of assistance, you will coordinate advanced troubleshooting, manage queues, and ensure that all computer systems and technology are working properly to support efficient patient flow.
You will create the life you envision for yourself through flexible work options and a Total Rewards package that supports your physical, mental, emotional, and financial well-being. Additionally, you can make a difference through volunteer opportunities in local communities and drive inclusive change through our workforce-led resource groups.
Work Schedule
This is a Full Time Evenings position (2:00 PM – 10:30 PM) with rotating weekends.
Hiring Process & Application
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position, you will be required to complete an authorization and disclosure form. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Please note that Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
Equal Opportunity & Culture
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
We offer comprehensive training and development opportunities, mentorship programs, educational support, and student loan repayment to help you grow your career.
Work location
Work model: On-site
Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
Chicago, Illinois
Key Responsibilities
- check_circleProvide exceptional customer service and foster a positive team atmosphere
- check_circleFacilitate pre-authorization of diagnostic exams with insurance carriers
- check_circleAssist with hiring, performance appraisals, and employee relations activities
- check_circleMonitor queues and adjust processes to meet quality and efficiency standards
- check_circleConduct quality assurance reviews to ensure integrity of patient data
- check_circleSchedule patient appointments and direct patients through hospital systems
- check_circleResolve patient, technical, and workflow issues or escalate to management
- check_circleTrain new staff and serve as a resource for coworkers on workflows
- check_circleVerify insurance eligibility, benefits, and collect patient demographic data
Requirements
- verifiedMinimum of two years experience in customer service or patient relations
- verifiedAbility to read and communicate effectively in English
- verifiedBasic Computer Skills
- verifiedAbility to type 40 wpm
- verifiedFavorable annual performance reviews if internal applicant in the past one to two years
Nice to Have
Bachelor's degree. Healthcare Finance and/or Healthcare Insurance Knowledge. Experience in a healthcare setting, especially patient scheduling and/or registration. Coding Certification. Certified Healthcare Associate Designation (NAHAM). Two to four years of progressive experience in a revenue cycle setting. Financial aptitude, business orientation, or experience/knowledge of hospital-based patient management/patient accounting systems. Knowledge of medical terminology. Epic experience.
Benefits & Perks
check_circle$10,000 Tuition Reimbursement per year ($5,700 part-time)check_circle$10,000 Student Loan Repayment ($5,000 part-time)check_circle$1,000 Professional Development per year ($500 part-time)check_circle$250 Wellbeing Fund per year ($125 for part-time)Matching 401(k)
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Skills, education and keywords
Skills: Hipaa, Epic, Medical Terminology, Coding Certification, Naham.
Education: Bachelors degree preferred.
Frequently asked questions about Access Team Lead Full Time Evenings at Northwestern Medicine
What does a Access Team Lead Full Time Evenings at Northwestern Medicine do?expand_more
A Access Team Lead Full Time Evenings at Northwestern Medicine is responsible for the following: Provide exceptional customer service and foster a positive team atmosphere; Facilitate pre-authorization of diagnostic exams with insurance carriers; Assist with hiring, performance appraisals, and employee relations activities; and Monitor queues and adjust processes to meet quality and efficiency standards.
What are the requirements for this Access Team Lead Full Time Evenings role?expand_more
Northwestern Medicine is looking for candidates who meet the following requirements: Minimum of two years experience in customer service or patient relations; Ability to read and communicate effectively in English; Basic Computer Skills; Ability to type 40 wpm; and Favorable annual performance reviews if internal applicant in the past one to two years.
Where is the Access Team Lead Full Time Evenings role at Northwestern Medicine located?expand_more
Access Team Lead Full Time Evenings at Northwestern Medicine is based in Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States. This is a on-site role.
Is this Access Team Lead Full Time Evenings job remote, hybrid, or on-site?expand_more
Northwestern Medicine has listed this Access Team Lead Full Time Evenings role as on-site.
How much experience is required for this Access Team Lead Full Time Evenings role?expand_more
Access Team Lead Full Time Evenings at Northwestern Medicine typically requires 2+ years of relevant experience at the lead level.
What skills do you need for the Access Team Lead Full Time Evenings role at Northwestern Medicine?expand_more
Key skills for Access Team Lead Full Time Evenings at Northwestern Medicine include Hipaa; Epic; Medical Terminology; Coding Certification; and Naham.
What education is required for Access Team Lead Full Time Evenings at Northwestern Medicine?expand_more
Educational requirements for this role: Bachelors degree preferred.
What category does the Access Team Lead Full Time Evenings role belong to?expand_more
Access Team Lead Full Time Evenings at Northwestern Medicine is part of the healthcare & nursing job category on Recrutus.