Access Center Coordinator

About HopeHealth

HopeHealth is a not-for-profit market leader in home health, palliative, and hospice care, serving Massachusetts and Rhode Island. For over 40 years, we have set the gold standard for end-of-life care as the second-oldest hospice in the country. At HopeHealth, healthcare is more than a career choice; it is a calling. We care deeply about every life we touch, including our employees, and are committed to providing the support needed to excel at your job and love what you do.

About the Role

The Access Center Coordinator serves as the vital first point of contact for referral sources, patients, and families contacting HopeHealth. Under the direction of Access Center leadership, this role is dedicated to the timely and accurate processing of palliative and hospice referrals and admissions. The ideal candidate is passionate about end-of-life care, highly collaborative, and possesses a strong work ethic.

In this position, you will act as a liaison between patients, caregiving staff, and the billing department, ensuring seamless patient care through comprehensive chart management. You will provide first-line customer service by responding to calls, routing inquiries, and communicating patient status to community physicians. Your work ensures that referrals are complete, payer information is accurate, and DME supplies are coordinated effectively. You will also dispatch information and coordinate visit schedules for pre-admission staff, articulating all services offered by HopeHealth with clarity and compassion.

Our Hospice Care Team

Joining our hospice care team means helping patients and families make every moment count. You will provide a peaceful end-of-life setting and meaningful support for families navigating advanced illness. Our inclusive culture values your unique perspective, allowing you to work autonomously while enjoying mutual respect, collaboration, and trust from a team committed to going above and beyond for every patient.

Hiring Process

Application: Submit your resume and cover letter to join our team.
Review: Our team will review your qualifications and experience.
Interview: Selected candidates will participate in an interview to discuss their fit with our mission and values.
Offer: Successful candidates will receive an offer and begin our robust orientation program.

Equal Opportunity Employer

HopeHealth is committed to advancing diversity, equity, and inclusion in the workspace. We believe that attracting, developing, and empowering exceptional people allows us to deliver the best care for our patients and families. All qualified individuals—inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age, and ability—are warmly welcome at HopeHealth.

Work location

Work model: On-site

916, Chalkstone Avenue, Providence, Providence County, Rhode Island, 02908, United States

Providence, Rhode Island

Key Responsibilities

check_circleProcess palliative and hospice referrals and admissions in a timely and accurate manner
check_circleServe as a liaison between patients, caregiving staff, and billing for comprehensive chart management
check_circleCoordinate with the Revenue Cycle team to enter timely and accurate payer information
check_circleCommunicate patient status information to community physicians and other referral sources
check_circleDispatch information and coordinate visit schedules for visiting pre-admission staff
check_circleCommunicate with team members and families regarding the status of DME supplies ordered
check_circleCollaborate with Palliative Provider Services to ensure referral completeness and accuracy
check_circleProvide first-line customer service by responding to calls and routing inquiries appropriately

Requirements

verifiedHigh school diploma plus additional specialized training
verifiedAssociate degree, medical assistant and/or medical secretary background preferred
verifiedTwo years of related experience
verifiedAbility to read medical terminology
verifiedProficient computer skills

Nice to Have

Associate degree, medical assistant background, or medical secretary background.

Benefits & Perks

check_circleMedical, dental and vision insurancecheck_circleRetirement plan with employer contributioncheck_circlePre-tax flexible spending account for healthcare and dependent carecheck_circleDisability coverageLife and long-term-disability insurance

Company

HopeHealth, Inc.

Industry

Hospitals and Health Care

Headquarters

Florence, SC

Open Roles

Your health begins here.

HopeHealth, headquartered in Florence, SC, delivers comprehensive healthcare services to over 85,000 individuals across Aiken, Clarendon, Florence, Orangeburg, and Williamsburg counties. Originally established in 1991 as a grassroots HIV/AIDS support initiative, the organization transitioned to a Federally Qualified Health Center (FQHC) in 2007 to broaden its offerings to primary and pediatric care. Today, HopeHealth operates 18 locations with more than 100 healthcare providers specializing in primary care, dental services, chiropractic care, behavioral health, psychiatry, pain management, substance abuse treatment, rheumatology, endocrinology, and women’s health. The organization remains committed to accessible, patient-centered care in the Hospitals and Health Care industry. Explore current job opportunities at HopeHealth by visiting careers.hope-health.org.

Skills, education and keywords

Skills: Medical Assistant, Medical Secretary, Hipaa, Electronic Health Record, Medical Terminology, Hospice, Palliative Care.

Education: High school diploma plus additional specialized training required; Associate degree in medical assistant or medical secretary background preferred.

Frequently asked questions about Access Center Coordinator at HopeHealth, Inc.

What does a Access Center Coordinator at HopeHealth, Inc. do?expand_more

A Access Center Coordinator at HopeHealth, Inc. is responsible for the following: Process palliative and hospice referrals and admissions in a timely and accurate manner; Serve as a liaison between patients, caregiving staff, and billing for comprehensive chart management; Coordinate with the Revenue Cycle team to enter timely and accurate payer information; and Communicate patient status information to community physicians and other referral sources.

What are the requirements for this Access Center Coordinator role?expand_more

HopeHealth, Inc. is looking for candidates who meet the following requirements: High school diploma plus additional specialized training; Associate degree, medical assistant and/or medical secretary background preferred; Two years of related experience; Ability to read medical terminology; and Proficient computer skills.

Where is the Access Center Coordinator role at HopeHealth, Inc. located?expand_more

Access Center Coordinator at HopeHealth, Inc. is based in 916, Chalkstone Avenue, Providence, Providence County, Rhode Island, 02908, United States. This is a on-site role.

Is this Access Center Coordinator job remote, hybrid, or on-site?expand_more

HopeHealth, Inc. has listed this Access Center Coordinator role as on-site.

How much experience is required for this Access Center Coordinator role?expand_more

Candidates for Access Center Coordinator at HopeHealth, Inc. should have mid level.

What skills do you need for the Access Center Coordinator role at HopeHealth, Inc.?expand_more

Key skills for Access Center Coordinator at HopeHealth, Inc. include Medical Assistant; Medical Secretary; Hipaa; Electronic Health Record; Medical Terminology; Hospice; and Palliative Care.

What education is required for Access Center Coordinator at HopeHealth, Inc.?expand_more

Educational requirements for this role: High school diploma plus additional specialized training required; and Associate degree in medical assistant or medical secretary background preferred.

What category does the Access Center Coordinator role belong to?expand_more

Access Center Coordinator at HopeHealth, Inc. is part of the healthcare & nursing job category on Recrutus.

About HopeHealth, Inc.

Browse more roles: All HopeHealth, Inc. jobs, healthcare & nursing jobs on Recrutus.