The Sauna & Steam Customer Support Specialist role at Bathing Brands is a trade-focused technical support position designed for individuals with mechanical, construction, or equipment repair backgrounds. The role involves providing phone and email assistance to residential and commercial clients, troubleshooting physical systems like wiring and plumbing, and guiding customers through installation challenges. While prior sauna expertise is not required, the position demands strong mechanical aptitude and problem-solving skills to learn specialized product systems. The job offers a hybrid work arrangement with required in-office collaboration, a supportive culture focused on health and wellbeing, and comprehensive benefits including retirement matching and paid community service days.