
The Business and Quality Assurance Analyst role within the Department of General Services serves as a liaison between the Information Systems division and various business units to drive service excellence. Key responsibilities include analyzing business workflows, gathering requirements for system improvements, creating technical documentation, and executing test plans for software upgrades. The position offers a hybrid work arrangement allowing up to two days of telework and provides access to comprehensive state benefits, including health coverage and retirement options. Additionally, the role qualifies for the Public Service Loan Forgiveness program, supporting long-term financial well-being while contributing to the Commonwealth's mission.

