This contract role serves as a Genesys Development Lead based in Jacksonville, Florida, operating in a hybrid capacity from day one. The position focuses on driving the architecture, development, and migration of Genesys Cloud IVR solutions and AI-driven contact center systems. Key responsibilities include designing complex call flows, integrating Genesys with enterprise CRM platforms via APIs, and leading teams in implementing voice bots with natural language processing. The role offers the appeal of technical leadership within a modern cloud environment, providing opportunities to mentor developers and manage large-scale CX migrations. Candidates will work with cutting-edge technologies including AWS services and modern web frameworks while collaborating with business stakeholders to define strategic implementation plans.