This leadership role within the Pharmacy Benefit Management division focuses on guiding a team of Account Managers and Strategic Account Executives to enhance client retention and meet performance goals. Key responsibilities include coaching staff, conducting performance evaluations, developing professional growth plans, and managing client escalations. The position requires partnering with senior leadership to refine service policies and drive strategic initiatives that improve customer satisfaction. The role is appealing due to its remote-first work environment, a supportive culture that emphasizes teamwork, and a comprehensive benefits package including full medical premium coverage, tuition reimbursement, and paid community service days.