Prudent Technologies and Consulting, Inc.

This onsite Service Desk Analyst role in Morrisville, North Carolina, supports French-speaking users within a long-term contract arrangement. The position involves filtering help desk calls, troubleshooting hardware and software issues, and managing service tickets using ServiceNow. Key responsibilities include performing system maintenance, documenting user guides, and escalating complex incidents to higher support levels. The role appeals to candidates seeking to utilize their French language skills in a technical environment while gaining experience with Windows and macOS systems. The position requires on-site presence and offers the opportunity to contribute to efficient IT operations and user satisfaction.