This full-time Technical Support Specialist role is based in Brandon, Mississippi, within the Scag Power Equipment division of Metalcraft of Mayville. The position reports to the Regional Distribution Center Manager and serves as a primary point of contact for customers, dealers, and territory managers regarding machine troubleshooting, parts inquiries, and warranty processes. Key responsibilities include managing technical support communications, processing warranty claims and returns, maintaining labor charts, and assisting with distributor training materials. The role offers the opportunity to potentially lead a group of Field Service Technicians and participate in cross-functional team initiatives. This position appeals to candidates seeking a customer-focused environment where strong communication skills and attention to detail are valued, with a focus on professional growth and collaborative problem-solving.