The Vice President of Software Engineering leads the Enterprise Contact Center Technology organization, overseeing the vision and execution of a next-generation omni-channel platform. Key responsibilities include directing multiple engineering teams to design and operate core capabilities like call routing, workforce management, and conversational AI, while driving the strategic transformation from legacy systems to cloud-native architectures. The role requires establishing enterprise standards, managing large-scale investments, and ensuring 24x7 reliability and security in a highly regulated environment. This position appeals to leaders seeking to shape a culture of engineering excellence and continuous improvement within a collaborative team that supports millions of clients. The role operates within a global organization, offering the opportunity to influence technology strategy and mentor senior talent while delivering measurable business impact.