This full-time Service Desk Agent I role supports the end-user community at Keck Medicine of USC hospitals and clinics. The position involves acting as the primary point of contact for IT issues, diagnosing problems with clinical software, operating systems, and network connectivity, and resolving hardware or software incidents via phone, email, or in-person. Key responsibilities include managing tickets in the Footprints system, provisioning user accounts in Active Directory, installing software, and providing basic training on Microsoft applications. The role offers the opportunity to work within a collaborative healthcare IT team, contributing to patient and student safety while developing technical troubleshooting skills. The position requires working rotating shifts and is based on-site at USC locations.