The Call Center Supervisor role at MCI involves leading a team of 15 to 25 customer service agents within a fast-growing, tech-enabled business services organization. Key responsibilities include coaching staff on service standards, monitoring performance metrics and KPIs, managing workforce scheduling, and driving revenue through sales opportunities. The position requires overseeing hiring, payroll accuracy, and quality assurance strategies to ensure operational excellence. This opportunity appeals to motivated leaders seeking career growth within a globally expanding company that values continuous learning and professional development. The role is based in Savannah, Georgia, and offers a dynamic environment focused on fostering a culture of accountability and continuous improvement.