Warranty Administrator
Not Disclosed•Full-TimeOn-site
location_onStoney Road, Ladson, Charleston County, South Carolina, 29456, United States
Founded in Columbus, Ohio, in 1912, W.W. Williams has evolved from a small family-owned business into one of the nation's most diversified solutions providers. Today, the W.W. Williams Companies operate a broad portfolio of businesses across the U.S. and Mexico, including CT Power and Guaranteed Truck Service.
We offer a full range of industry-leading products and services, from diesel engines and heavy-duty truck repair to power generation and supply chain logistics. Our customer base is as varied as our solutions, ranging on-highway truck fleets and off-highway equipment users to data centers, hospitals, and the Department of Defense.
Our mantra is simple: Genuine. Honest. Passionate. Everyone who wears the W.W. Williams name is committed to getting the job done right the first time around. We believe our people are our greatest assets, supporting our team with world-class training and development opportunities to ensure our customers have peace of mind that their fleet is in the right hands.
The Warranty Administrator plays a critical role in ensuring the financial integrity of our service operations. You will be responsible for collecting funds due to the company from various manufacturers for work performed on their behalf. Your work ensures that all scheduled work is performed safely and to the customer's satisfaction while strictly adhering to manufacturer warranty processes.
In this role, you will bridge the gap between our Service Department and factory manufacturers. You will review documentation to ensure all pertinent information is captured for claim submission, interpret work performed into manufacturer labor segment codes, and determine reimbursement amounts. Your day-to-day involves investigating product warranty coverage prior to repairs, staying abreast of factory communications, and maintaining accurate job status on computer service tracking systems to support the total Support Center team.
We are looking for individuals who want to grow both personally and professionally in a welcoming, diverse, and inclusive environment. Join us for a career where you can contribute to a team dedicated to helping customers achieve maximum uptime.
W.W. Williams is an Equal Opportunity Employer. We consider qualified applicants regardless of background, including AAP/EEO/M/F/Vets/Disabled status.
Work model: On-site
Stoney Road, Ladson, Charleston County, South Carolina, 29456, United States
South Carolina
Skills: Microsoft Office Suite.
Education: High school diploma or GED required.
