Warranty Administrator

About the Company

Founded in Columbus, Ohio, in 1912, W.W. Williams has evolved from a small family-owned business into one of the nation's most diversified solutions providers. Today, the W.W. Williams Companies operate a broad portfolio of businesses across the U.S. and Mexico, including CT Power and Guaranteed Truck Service.

We offer a full range of industry-leading products and services, from diesel engines and heavy-duty truck repair to power generation and supply chain logistics. Our diverse customer base includes on-highway truck fleets, off-highway equipment users, data centers, hospitals, the Department of Defense, vehicle OEMs, and boat owners. What began as a local operation is now one of the nation's largest sales and service networks for industrial power products.

Our mantra is simple: Genuine. Honest. Passionate. Everyone who wears the W.W. Williams name is committed to getting the job done right the first time around. We believe our people are our greatest assets, supporting our team with access to world-class training and development opportunities. We are dedicated to providing highly professional service and building strong relationships with our customers, ensuring they achieve maximum uptime for their fleets and equipment.

About the Role

The Warranty Administrator plays a critical role in ensuring the financial integrity of our service operations. This position is responsible for collecting funds due to the company from various manufacturers for work performed on their behalf. Success in this role requires strict adherence to manufacturer warranty processes to ensure all scheduled work is performed safely and to the customer's satisfaction.

You will serve as the bridge between our Service Department and factory manufacturers, reviewing documentation to ensure all pertinent information is captured for claim submission. Your work involves interpreting and converting performed work into manufacturers' labor segment codes and determining approved reimbursement amounts. You will also investigate product warranty coverage in advance of repairs using manufacturer computer systems and stay abreast of all factory communications that impact the warranty area.

Join Our Team

We invite you to join a welcoming, diverse, and inclusive environment where you can grow both personally and professionally. At W.W. Williams, we are relentlessly dedicated to helping our customers achieve maximum uptime, whether managing single trucks, cranes, fleet management, or power generators.

Equal Opportunity Employer

W.W. Williams is an Equal Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to building a workforce that reflects the diversity of the communities we serve.

Work location

Work model: On-site

Underground Atlanta, Kimball Way Southeast, Five Points, Atlanta, Fulton County, Georgia, 30303, United States

Atlanta, Georgia

Key Responsibilities

check_circleInterpret work performed and convert it into manufacturers' labor segment codes
check_circleMaintain current job status on computer service tracking systems to support the team
check_circleCollect funds from manufacturers for warranty work by adhering to warranty processes
check_circleProvide supporting documents to comply with computer claim requirements
check_circleInvestigate product warranty coverage using manufacturers' computer systems prior to repairs
check_circleReview status reports and stay updated on factory communications affecting the warranty area
check_circleReview Service Department documentation to prepare warranty claims for submission

Requirements

verifiedHigh school diploma or GED
verifiedOne to three months related experience
verifiedMicrosoft Office Suite skills

Benefits & Perks

check_circle8 Paid Holidays & 1 Paid Wellness Daycheck_circlePaid Time Offcheck_circleEmployee Referral Bonus Programcheck_circleMedical, Dental & Vision Insurance401k with a Company Match

Company

W.W.Williams

Industry

Engines and Power Transmission Equipment Manufacturing

Headquarters

Dublin, Ohio

Open Roles

Established over a century ago, W.W.Williams Company specializes in engines and power transmission equipment manufacturing, delivering maintenance, sales, and service solutions across multiple industries. Their portfolio of brands supports operations in truck fleets, power generation, marine transportation, and refrigerated logistics, addressing the needs of commercial and industrial clients. Headquartered in Dublin, Ohio, the company serves a diverse range of sectors, leveraging its extensive expertise to provide tailored equipment solutions. With a focus on reliability and performance, W.W.Williams Company continues to innovate within the power transmission and engine manufacturing industry, maintaining a strong presence in markets that rely on efficient mechanical systems.

Skills, education and keywords

Skills: Microsoft Office Suite.

Education: High school diploma or general education degree (GED) required.

Frequently asked questions about Warranty Administrator at W.W.Williams

What does a Warranty Administrator at W.W.Williams do?expand_more

In this Warranty Administrator at W.W.Williams role, you will interpret work performed and convert it into manufacturers' labor segment codes; maintain current job status on computer service tracking systems to support the team; collect funds from manufacturers for warranty work by adhering to warranty processes; and provide supporting documents to comply with computer claim requirements.

What are the requirements for this Warranty Administrator role?expand_more

To qualify for the Warranty Administrator at W.W.Williams position, applicants should have: High school diploma or GED; One to three months related experience; and Microsoft Office Suite skills.

Where is the Warranty Administrator role at W.W.Williams located?expand_more

Warranty Administrator at W.W.Williams is based in Underground Atlanta, Kimball Way Southeast, Five Points, Atlanta, Fulton County, Georgia, 30303, United States. This is a on-site role.

Is this Warranty Administrator job remote, hybrid, or on-site?expand_more

W.W.Williams has listed this Warranty Administrator role as on-site.

How much experience is required for this Warranty Administrator role?expand_more

Warranty Administrator at W.W.Williams typically requires 0–0.25 years of relevant experience at the entry level level.

What skills do you need for the Warranty Administrator role at W.W.Williams?expand_more

Key skills for Warranty Administrator at W.W.Williams include Microsoft Office Suite.

What education is required for Warranty Administrator at W.W.Williams?expand_more

Educational requirements for this role: High school diploma or general education degree (GED) required.

What category does the Warranty Administrator role belong to?expand_more

Warranty Administrator at W.W.Williams is part of the logistics & warehouse job category on Recrutus.

About W.W.Williams

Browse more roles: All W.W.Williams jobs, logistics & warehouse jobs on Recrutus.