User Support Specialist with Security Clearance

About the Role

As a User Support Specialist within the Operational Effectiveness Consulting team, you will serve as a critical bridge between complex intelligence software and the action officers who rely on it. Your mission is to lead software training initiatives, demonstrate advanced tradecraft guidance, and provide high-level user support to specialists across the intelligence community. This role exists to ensure that internal and external clients can efficiently leverage technology to support critical intelligence operations.

In this position, you will distinguish yourself by collaborating closely with IC users, team members, and leadership. Your day-to-day involves documenting requirements, creating comprehensive training materials, and collecting metrics to identify opportunities for increased software adoption. You will apply outcome-based solutions to solve real-world challenges, ensuring that the tools you support are not just functional, but transformative for the analysts using them.

About Guidehouse

Guidehouse is a leading provider of consulting and technology services, dedicated to creating a diverse and supportive workplace. We are committed to operational excellence and the integrity of the intelligence community. As an Equal Opportunity Employer, we welcome protected veterans, individuals with disabilities, and applicants of all backgrounds. We consider qualified applicants with criminal histories in a manner consistent with applicable laws, including the Fair Chance Ordinance of Los Angeles and San Francisco.

We offer a comprehensive total rewards package that reflects our commitment to our people, including competitive compensation, a flexible benefits package, and opportunities for professional development. Our culture fosters innovation and collaboration, allowing you to grow your career while making a meaningful impact on national security operations.

Hiring Process & Application

To apply, please submit your resume through the official Guidehouse career portal. All communication regarding recruitment will be sent exclusively from Guidehouse email domains (e.g., @guidehouse.com). Please be aware that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process. If you require an accommodation to apply or interview, please contact Guidehouse Recruiting at 1-571-633-1711 or via email. All information provided will be kept confidential and used solely for the purpose of providing reasonable accommodation.

Security & Compliance

This role requires an active and maintained Top Secret/SCI (TS/SCI) Federal or DoD security clearance. Successful candidates must be able to obtain and maintain this clearance, including a Counterintelligence (CI)/Full Scope (FS/FSP) polygraph. Guidehouse is committed to the security of our operations and expects all team members to adhere to strict confidentiality and compliance standards.