Unified Communications Engineer
Not Disclosed•Full-TimeOn-site
location_onKansas State Capitol, 300, Southwest 10th Avenue, Topeka, Shawnee County, Kansas, 66612, United States
About the Role
The Unified Communications Engineer serves as the senior technical expert for the design, implementation, and sustainment of enterprise voice, video, and collaboration services. This role is critical to supporting federal mission and business operations by monitoring and optimizing the organization's telecommunications and unified communications (UC) environment. The position ensures high availability, performance, and security while strictly aligning with customer requirements, service level agreements (SLAs), and contract obligations.
In this capacity, you will act as a bridge between complex technical infrastructure and mission-critical business needs. You will collaborate closely with network, security, infrastructure, and service desk teams to plan and execute changes, upgrades, and migrations. Your work involves not only advanced troubleshooting and root-cause analysis for complex incidents but also the development of standards, runbooks, and configuration baselines. Additionally, you will provide expert guidance and training to internal support teams and customers, ensuring the effective adoption of telecommunications and UC capabilities.
Hiring Process
Candidates selected for this role must be able to obtain and maintain a SECRET clearance. The selection process includes a review of qualifications, technical assessments, and interviews to evaluate both technical expertise and the ability to communicate complex information to non-technical stakeholders.
Equal Opportunity Employer
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation, or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in the full job description are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Work location
Work model: On-site
Kansas State Capitol, 300, Southwest 10th Avenue, Topeka, Shawnee County, Kansas, 66612, United States
Topeka, Kansas
Key Responsibilities
- check_circleDesign, configure, and maintain enterprise unified communications solutions across on-premise and cloud environments
- check_circlePerform advanced troubleshooting, root-cause analysis, and remediation for complex telecommunications incidents
- check_circleDevelop and document standards, runbooks, and configuration baselines for UC platforms and related infrastructure
- check_circleProduce technical reports, capacity analyses, and recommendations to inform strategic improvements to the UC environment
- check_circleProvide training and expert guidance to customers and internal support teams on UC capabilities and best practices
- check_circleSupport compliance with federal security, privacy, and records requirements by implementing appropriate controls
- check_circleCollaborate with cross-functional teams to plan and execute changes, upgrades, and migrations while minimizing user impact
Requirements
- verifiedBachelor's degree in IT, CS, Telecommunications, Engineering, or related field
- verified8+ years of progressive experience in telecommunications engineering or unified communications
- verifiedHands-on experience with enterprise UC/telephony platforms (Cisco, Microsoft Teams Phone, Avaya)
- verifiedExperience operating in secure federal or regulated environments
- verifiedAbility to obtain and maintain a SECRET clearance
Nice to Have
Advanced experience integrating UC platforms with contact centers, IVR, recording, and collaboration tools. Relevant industry certifications in telecommunications or unified communications (e.g., vendor UC certifications, VoIP, SIP, or network engineering certifications). Experience supporting or leading telecommunications and UC modernization initiatives, migrations to cloud collaboration platforms, or large multi-site deployments. Familiarity with ITIL-aligned service management practices and working within structured incident, problem, and change management processes. Experience preparing technical reports and recommendations for leadership on telecommunications capacity, performance, risk, and investment priorities.
Similar Job Opportunities
Skills, education and keywords
Skills: Unified Communications, Telecommunications, Voice Network Engineering, Uc/telephony Platforms, Cisco, Microsoft Teams Phone, Avaya, Dial Plans, Call Routing, Voicemail.
Education: Bachelor's degree in IT, CS, Telecommunications, Engineering, or related field, or equivalent experience.
Frequently asked questions about Unified Communications Engineer at ASM Research
What does a Unified Communications Engineer at ASM Research do?expand_more
A Unified Communications Engineer at ASM Research is responsible for the following: Design, configure, and maintain enterprise unified communications solutions across on-premise and cloud environments; Perform advanced troubleshooting, root-cause analysis, and remediation for complex telecommunications incidents; Develop and document standards, runbooks, and configuration baselines for UC platforms and related infrastructure; and Produce technical reports, capacity analyses, and recommendations to inform strategic improvements to the UC environment.
What are the requirements for this Unified Communications Engineer role?expand_more
To qualify for the Unified Communications Engineer at ASM Research position, applicants should have: Bachelor's degree in IT, CS, Telecommunications, Engineering, or related field; 8+ years of progressive experience in telecommunications engineering or unified communications; Hands-on experience with enterprise UC/telephony platforms (Cisco, Microsoft Teams Phone, Avaya); Experience operating in secure federal or regulated environments; and Ability to obtain and maintain a SECRET clearance.
Where is the Unified Communications Engineer role at ASM Research located?expand_more
Unified Communications Engineer at ASM Research is based in Kansas State Capitol, 300, Southwest 10th Avenue, Topeka, Shawnee County, Kansas, 66612, United States. This is a on-site role.
Is this Unified Communications Engineer job remote, hybrid, or on-site?expand_more
ASM Research has listed this Unified Communications Engineer role as on-site.
How much experience is required for this Unified Communications Engineer role?expand_more
Unified Communications Engineer at ASM Research typically requires 8+ years of relevant experience at the senior level.
What skills do you need for the Unified Communications Engineer role at ASM Research?expand_more
Key skills for Unified Communications Engineer at ASM Research include Unified Communications; Telecommunications; Voice Network Engineering; Uc/telephony Platforms; Cisco; Microsoft Teams Phone; Avaya; and Dial Plans.
What education is required for Unified Communications Engineer at ASM Research?expand_more
Educational requirements for this role: Bachelor's degree in IT, CS, Telecommunications, Engineering, or related field, or equivalent experience.
What category does the Unified Communications Engineer role belong to?expand_more
Unified Communications Engineer at ASM Research is part of the it job category on Recrutus.