Technical Writer
Not Disclosed•Full-TimeHybrid
location_on494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States
About the Team
In IT Customer Success and Enablement (CSE), we drive internal customer success and technology enablement across Gilead. Our mission is to minimize disruption, enhance productivity, and improve the employee experience by bridging the gap between technology and people. We achieve this by raising awareness and fostering engagement with IT's offerings, initiatives, platforms, and services. We are committed to excellence, continuously measuring adoption and satisfaction to ensure ongoing improvement.
About the Role
We are seeking an IT Communications Specialist to develop and deploy internal workplace campaigns and materials, including end-user communications, guides, and other assets. Your goal is to ensure a great technology experience for employees at Gilead. You will work closely with CSE leads and the team to support various key initiatives across the enterprise, translating complex technical updates into clear, engaging narratives for our internal audience.
Application Instructions
This is a 12-month hybrid assignment based in Raleigh, NC. Qualified candidates should submit their application with a portfolio demonstrating strong writing and editing skills, particularly in internal communications or IT contexts.
Work location
Work model: Hybrid
494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States
Raleigh, North Carolina
Key Responsibilities
- check_circlePartner with IT CSE Leads to prepare communications plans for technology enhancements and enterprise changes
- check_circleDevelop end user communications including news articles, email campaigns, and internal social content
- check_circlePrepare and edit content for learning offerings to ensure technical accuracy and user understanding
- check_circlePrepare presentations and facilitate discussions in IT Hosted Meetings or other forums
- check_circleDesign and analyze reports on listening initiatives, employee surveys, and project metrics
Requirements
- verifiedBachelor's Degree in communications, business or social sciences
- verified3+ years experience in internal communications
- verifiedStrong writing and editing skills
- verifiedStrong use of generative AI
- verifiedStrong understanding of collecting and presenting data
- verifiedStrong desktop computer skills, preferably Microsoft 365
- verifiedFluency with IT, technology, or technical subject matter
Nice to Have
Technical writing skills. Corporate or other social media posting experience. Search engine optimized (SEO) writing experience.
Similar Job Opportunities
Skills, education and keywords
Skills: Generative Ai, Microsoft 365, Seo.
Education: Bachelor's Degree required with a major in communications, business or social sciences.
Frequently asked questions about Technical Writer at North Carolina Department of Commerce
What does a Technical Writer at North Carolina Department of Commerce do?expand_more
Day-to-day, the Technical Writer at North Carolina Department of Commerce will partner with it cse leads to prepare communications plans for technology enhancements and enterprise changes; develop end user communications including news articles, email campaigns, and internal social content; prepare and edit content for learning offerings to ensure technical accuracy and user understanding; and prepare presentations and facilitate discussions in it hosted meetings or other forums.
What are the requirements for this Technical Writer role?expand_more
To qualify for the Technical Writer at North Carolina Department of Commerce position, applicants should have: Bachelor's Degree in communications, business or social sciences; 3+ years experience in internal communications; Strong writing and editing skills; Strong use of generative AI; Strong understanding of collecting and presenting data; and Strong desktop computer skills, preferably Microsoft 365.
Where is the Technical Writer role at North Carolina Department of Commerce located?expand_more
Technical Writer at North Carolina Department of Commerce is based in 494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States. This is a hybrid role.
Is this Technical Writer job remote, hybrid, or on-site?expand_more
North Carolina Department of Commerce has listed this Technical Writer role as hybrid.
How much experience is required for this Technical Writer role?expand_more
Technical Writer at North Carolina Department of Commerce typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Technical Writer role at North Carolina Department of Commerce?expand_more
Key skills for Technical Writer at North Carolina Department of Commerce include Generative Ai; Microsoft 365; and Seo.
What education is required for Technical Writer at North Carolina Department of Commerce?expand_more
Educational requirements for this role: Bachelor's Degree required with a major in communications, business or social sciences.
What category does the Technical Writer role belong to?expand_more
Technical Writer at North Carolina Department of Commerce is part of the it job category on Recrutus.
About North Carolina Department of Commerce
The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. Taking a comprehensive approach to economic development, the Department’s work reaches many areas. The Department helps people find jobs and employers find and retain a qualified workforce. The Department administers the state’s employment security system, supporting workers during career transitions. The Department provides local communities with grants and planning services to spur infrastructure development and economic growth, and administers the state’s economic incentive programs. The Department is also responsible for recruiting companies to the state, helping existing North Carolina companies expand, encouraging business start-ups, enabling companies to export, and marketing North Carolina as a business and visitor destination. In October 2014, the Department entered a contract with a new public-private organization, the Economic Development Partnership of North Carolina (EDPNC) to take the lead in these recruiting and marketing functions. The Department also publishes data, statistics, information and reports for citizens and policymakers interested in the state’s economy. The Department of Commerce, an executive branch agency of the State of North Carolina, is headquartered in Raleigh. Representatives of North Carolina state government communicate via this website. Consequently any communication via this site (whether by state employee or the general public) may be subject to monitoring and disclosure to third parties.
Browse more roles: All North Carolina Department of Commerce jobs, it jobs on Recrutus.