Senior Systems Analyst (ERP Support, AI Engineer, and Data Engineering)

About the Team

The Information Technology Agency is the backbone of the City of Ontario, revolutionizing business operations through the transformative power of technology. Our mission is to push the boundaries of innovation to achieve exceptional outcomes, ensuring that every corner of City operations—from the bustling Ontario International Airport to municipal utilities—benefits from efficient, reliable, and cutting-edge solutions. We operate 24/7, 365 days a year, connecting networks, telecommunications, servers, and the latest mobile equipment to support a diverse team of over 1,500 employees.

We are a team fueled by integrity, professionalism, and an unyielding spirit of collaboration. Our commitment to delivering consistent IT services allows us to chart an exciting course toward a future where possibilities are limitless. Join us on this transformative journey as we embrace the challenges of the digital era and unleash the true potential of technology to shape a brighter tomorrow for our community.

About the Role

The Senior Systems Analyst is an analytical leader passionate about finding innovative solutions to the City's needs using information technology systems. Based within the Applications Division, this role is critical for defining system needs, assuring system integration, and performing expert functional and technical maintenance. You will play an active role in assessing current system needs and assisting with future implementations, ensuring our ERP, AI, and data engineering capabilities evolve to meet the City's growing demands.

In this position, you will not only manage complex projects but also foster effective working relationships with City officials, outside agencies, and the general public. You will embody the qualities of a "Five Tool Player"—Leader, Thinker, Communicator, Operator, and Public Servant—while adhering to the City's Customer Service Philosophy of Empathy, Respect, and Problem Solving. Your day will involve analyzing system functionality to improve efficiency, mentoring lower-level staff, and serving as a project team leader for major initiatives. You will be the bridge between business requirements and technical execution, ensuring that our digital infrastructure supports the City's vision for the future.

Hiring Process & Application Instructions

To apply, please click the "Apply" link at the top of this announcement on the City's online portal. If this is your first time applying, you will be prompted to create a new user account. Your application and responses to supplemental questions will be the primary tools used to evaluate your qualifications.

Application Requirements:

• List all relevant experience and education that demonstrates your qualifications.
• List all periods of employment for at least the past 10 years, beginning with your most recent employer.
• Separately list each position held, including different positions with the same employer.
• Attach a resume if desired, but note that it will not substitute for the proper completion of the application form.
• If you have transcripts from outside the United States, you must provide a NACES educational credential evaluation report; failure to do so will result in rejection.

Selection Process: The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete the selection processes. The hiring department has the discretion to consider internal applicants prior to external candidates. Completed applications will be reviewed, and only qualified applicants whose qualifications best meet the needs of the City will be invited to participate further.

Background Investigation: All appointments are subject to a satisfactory background investigation conducted by the Ontario Police Department. This includes a polygraph test and a post-offer medical exam (including drug screen). Disqualification may occur based on factors such as felony convictions, excessive traffic citations, history of illegal substance abuse, poor credit history, or thefts from a previous employer.

Equal Opportunity & Culture

The City of Ontario is a dynamic, progressive community in the Inland Empire that values diversity and talent. We are committed to providing excellent service to our citizens and business community. We consider qualified applicants regardless of background, fostering an environment where a diverse and talented workforce can support a common goal. We invite you to join a team dedicated to solid leadership and the continuous improvement of our community.