Supervisor of Elections

About the Role

This position serves as a vital administrative support hub for voter services, focusing on receiving, researching, and resolving telephone inquiries and complaints. The role exists to ensure every voter receives clear, accurate, and timely assistance regarding their rights and services. Agents operate within a high-volume, inbound call-center environment, often balancing desk work with light administrative tasks in a warehouse or offsite voter registration duties.

The work is semi-routine, guided by established policies and procedures, yet agents are empowered with the latitude to select the most appropriate techniques to resolve unique situations. Success in this role requires a people-oriented approach, utilizing tactful assertiveness and calm communication to de-escalate conflicts and ensure customer satisfaction. The environment is dynamic, with schedules that include weekend hours and potential variations during emergency circumstances.

By accepting this position, employees agree to participate in photography, videography, or audio recording related to election coverage. This includes granting the City the right to use their image, voice, and likeness in news reports, promotional materials, and public communications without additional compensation.

Hiring Process & Application Instructions

A fully completed online application is required to be considered. Applications must be submitted via www.jacksonville.gov. Please note the following critical requirements:

• Work History: Documentation is required for all employment or volunteer work used to meet qualifications.
• Education: If basing qualifications on education, a copy of your college transcript is required. U.S. transcripts must state your name, school name, classes taken, grades, degree type, and conferral date. Non-U.S. transcripts must be converted to U.S. standards.
• Technical Requirements: The application system works best with Google Chrome or Edge (Chromium) browsers.
• Notifications: To ensure you receive email updates, add "info@governmentjobs.com" to your trusted senders list. You can track your application status by logging into your account.

Equal Opportunity & Veteran Preference

The City of Jacksonville is an equal opportunity employer. Certain servicemembers, veterans, and their spouses or family members receive preference and priority in employment. Some servicemembers may also be eligible for waivers regarding post-secondary educational requirements.

Veteran Preference Requirements: If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy), military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service, and character of discharge. You must also attach the Veterans Preference Certification Form and any additional forms noted on the department website.

If a candidate believes they were not afforded veteran's preference, they may file a written complaint within sixty (60) calendar days of the hiring decision notification to the Florida Department of Veterans Affairs.