Strategic Customer Success Manager
$120k-135k/hr•Full-timeRemote
location_onNorth King Street, Rodney Square Historic District, Wilmington, New Castle County, Delaware, 19884, United States
Job Description
About Truveris
Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program.
Work location
Work model: Remote
North King Street, Rodney Square Historic District, Wilmington, New Castle County, Delaware, 19884, United States
Wilmington, Delaware
Key Responsibilities
- check_circleManage relationships for top-tier public and commercial accounts to ensure 100% retention
- check_circleOwn Truveris service renewals including scope, term, and pricing for assigned accounts
- check_circleSupport RFP strategy, evaluation, and negotiation readiness with PBM vendors
- check_circleInfluence senior leadership to deliver innovative solutions for key accounts
- check_circleIdentify opportunities to expand Truveris solutions through consultative engagement
- check_circleRepresent Truveris externally as the voice of the customer at client meetings
- check_circleAdvise clients on PBM vendor contracts, pricing models, and compliance strategies
Requirements
- verified5+ years in pharmacy benefits management with deep PBM contract expertise
- verified10+ years as a Customer Success Manager, Account Manager or similar account relationship role
- verifiedProven success managing public sector clients, including navigating government procurement and contracting processes
- verifiedDemonstrated track record of owning account renewals and delivering 100% retention for large, complex accounts
- verifiedExceptional executive relationship management, negotiation, and communication skills
- verifiedStrategic thinker with strong analytical and presentation skills to translate complex data into actionable strategies
- verifiedProficiency with Salesforce and Microsoft Office Suite
- verifiedSome travel required for client meetings
Frequently asked questions about Strategic Customer Success Manager at Page Mechanical Group, Inc.
What does a Strategic Customer Success Manager at Page Mechanical Group, Inc. do?expand_more
In this Strategic Customer Success Manager at Page Mechanical Group, Inc. role, you will manage relationships for top-tier public and commercial accounts to ensure 100% retention; own truveris service renewals including scope, term, and pricing for assigned accounts; support rfp strategy, evaluation, and negotiation readiness with pbm vendors; and influence senior leadership to deliver innovative solutions for key accounts.
What are the requirements for this Strategic Customer Success Manager role?expand_more
Page Mechanical Group, Inc. is looking for candidates who meet the following requirements: 5+ years in pharmacy benefits management with deep PBM contract expertise; 10+ years as a Customer Success Manager, Account Manager or similar account relationship role; Proven success managing public sector clients, including navigating government procurement and contracting processes; Demonstrated track record of owning account renewals and delivering 100% retention for large, complex accounts; Exceptional executive relationship management, negotiation, and communication skills; and Strategic thinker with strong analytical and presentation skills to translate complex data into actionable strategies.
What is the salary range for Strategic Customer Success Manager at Page Mechanical Group, Inc.?expand_more
The advertised salary range for Strategic Customer Success Manager at Page Mechanical Group, Inc. is $120k-135k/hr.
Where is the Strategic Customer Success Manager role at Page Mechanical Group, Inc. located?expand_more
Strategic Customer Success Manager at Page Mechanical Group, Inc. is based in North King Street, Rodney Square Historic District, Wilmington, New Castle County, Delaware, 19884, United States. This is a remote role.
Is this Strategic Customer Success Manager job remote, hybrid, or on-site?expand_more
Page Mechanical Group, Inc. has listed this Strategic Customer Success Manager role as remote.
How much experience is required for this Strategic Customer Success Manager role?expand_more
Strategic Customer Success Manager at Page Mechanical Group, Inc. typically requires 10+ years of relevant experience at the lead level.
What skills do you need for the Strategic Customer Success Manager role at Page Mechanical Group, Inc.?expand_more
Key skills for Strategic Customer Success Manager at Page Mechanical Group, Inc. include salesforce; microsoft office suite; pbm contracting; pbm vendor contracts; data analysis; presentation skills; and negotiation.
What category does the Strategic Customer Success Manager role belong to?expand_more
Strategic Customer Success Manager at Page Mechanical Group, Inc. is part of the Public Sector & Government job category on Recrutus.