Sr. Product Manager - Technical
Not Disclosed•Full-TimeOn-site
location_on301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
About the Team
Amazon's Customer Experience Improvement (CXI Tech) team is dedicated to redefining how we detect and resolve defects at scale. We own ARCADE, a multi-tenant defect elimination system designed to leverage AI to eliminate the root causes of systemic customer defects in near-real-time. This system supports the Andon Cord, the foundational Amazon customer obsession mechanism established by Jeff Bezos. Our mission is to identify and eliminate unsatisfactory purchasing experiences that may cause customers to return items or not return to Amazon, safeguarding and improving the customer experience across all interactions with the company.
We work within a dedicated team of scientists, engineers, analysts, program managers, and stakeholders, including Retail partners and defect elimination specialists. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
About the Role
As a Senior Product Manager - Technical, you will re-imagine the way we leverage customer interactions and feedback for defect identification and the actions we take for reliable downstream defect resolution. This role requires you to move seamlessly between defining an ambitious, customer-centric vision and working tactically to test, iterate, and deliver the right solutions. You will build generative AI solutions to autonomously investigate customer issues, identify root causes, and attribute defects to the correct owners.
You will ground your product vision in research, experimentation, and data analysis, balancing being scrappy and frugal with maintaining the highest standards and scalability. Your work will drive large-scale impact by ensuring the right actions are taken on customer defects across the entire Amazon shopping journey.
A Day in the Life
On a daily basis, you will work alongside engineering, science, and program counterparts across many teams, functions, and business verticals that contribute to Amazon's growth, such as stores and digital devices. You will lead key workstreams including product strategy and design, stakeholder updates, and monthly roadmap reviews. Additionally, you will contribute to business reviews and organizational goal setting, navigating ambiguity in a fast-paced, high-throughput environment while managing multiple priorities with speed and adaptability.
Work location
Work model: On-site
301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
Similar Job Opportunities
Skills, education and keywords
Skills: Genai, Tableau, Qlikview, Quicksight.
Education: Bachelor's degree required; Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
Frequently asked questions about Sr. Product Manager - Technical at Amazon
What does a Sr. Product Manager - Technical at Amazon do?expand_more
Day-to-day, the Sr. Product Manager - Technical at Amazon will build genai solutions to autonomously investigate customer issues and identify root causes; ensure appropriate actions are taken on customer defects across the amazon shopping journey; lead requirements gathering and feature development prioritization; and own technical solution design, product metrics, and business outcomes.
What are the requirements for this Sr. Product Manager - Technical role?expand_more
Amazon is looking for candidates who meet the following requirements: 5+ years of technical product or program management experience; 3+ years of end to end product delivery experience; Bachelor's degree; Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics; and Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
Where is the Sr. Product Manager - Technical role at Amazon located?expand_more
Sr. Product Manager - Technical at Amazon is based in 301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States. This is a on-site role.