Sr. Analyst, Services Strategy & Excellence
Not Disclosed•Full-TimeOn-site
location_onOn-site
About AHEAD
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation, analytics, and software delivery to help enterprises realize the promise of digital transformation. We prioritize creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer and do not discriminate based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic. We embrace all candidates who will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by equipping our teams with top-notch technologies in a multi-million-dollar lab, encouraging cross-department training, sponsoring certifications, and supporting continuous learning.
About the Role
As AHEAD Consulting & Services (ACS) evolves its operating model, the Services Strategy & Excellence team enables consistent delivery governance by translating operational and client-experience data into decisions that improve delivery quality, project health, and client outcomes.
The Senior Analyst role blends analysis with operational execution. You will build repeatable reporting, document and improve delivery and data processes, and run action tracking while enabling delivery teams to execute remediation work. This position applies structured problem-solving and critical thinking to transform ambiguous delivery issues into clear problem statements, root-cause analysis, and scalable process improvements. You will partner with the PMO, Practices, Services Operations, Resource Management, and Shared Services to surface insights and risks, track actions to resolution, and improve data hygiene in PSA and related systems through standards and exception management.
This role is based in India and works closely with US-based stakeholders; reliable overlap with US time zones is required for recurring governance meetings and collaboration.
Why Join Us
We offer a people-first culture with a strong focus on collaboration and ownership. India employment benefits include comprehensive health insurance (with options to extend to dependents), paid time off and company holidays, flexible work arrangements to support work-life balance, and extensive learning and development opportunities. We also provide employee wellness initiatives focused on physical and mental well-being, along with retirement and statutory benefits in line with India regulations.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circlePartner with PMO and Practice leaders to define problem statements and track remediation plans
- check_circleAnalyze operational and financial data to surface trends, risks, and improvement opportunities
- check_circleAssist in producing leadership-ready readouts with concise narratives and action-oriented recommendations
- check_circleMonitor PSA and related system data-quality controls to ensure reporting accuracy and timeliness
- check_circleDesign and refine lightweight processes, checklists, and SOPs to improve data capture and hygiene
- check_circleMap current-state delivery and data processes to identify bottlenecks and propose pragmatic improvements
- check_circleOwn assigned workstreams and ad-hoc analysis requests end-to-end from intake to action tracking
- check_circleSupport and maintain ACS quality and client satisfaction reporting with defined metrics and ownership
Requirements
- verifiedBachelor's degree in Business Administration, Operations, Analytics, Finance, Information Systems, or related field
- verified5–8 years experience in professional/consulting services, services operations, PMO support, or business analytics
- verifiedBased in India with required overlap with US time zones
- verifiedExperience using operational and/or financial data (e.g., PSA, CRM, ERP, survey tools)
- verifiedWorking knowledge of engagement delivery concepts (e.g., milestones, risks/issues, utilization, margin)
- verifiedAdvanced Excel proficiency and experience with BI/reporting tools
- verifiedExperience querying structured data (e.g., SQL) preferred
- verifiedFamiliarity with PSA tools and engagement frameworks preferred
Nice to Have
Experience in IT consulting, managed services, or technology solutions, ideally in a central analytics, operations, or PMO-support role. Experience querying structured data (e.g., SQL) and applying data validation techniques (reconciliations, anomaly detection, trend break analysis). Familiarity with PSA tools and engagement frameworks used for governance, data capture, and reporting; experience defining 'what good looks like' and driving adoption. Experience supporting quality, CSAT, or continuous improvement programs in services organizations, including action tracking and executive readouts. Exposure to AI-enabled or automation tools used for reporting, analytics, or services operations.
Benefits & Perks
check_circleComprehensive health insurance coverage for employees with options to extend to dependentscheck_circlePaid time off and company holidays along with additional leave benefits as per policycheck_circleFlexible work arrangements supporting work-life balancecheck_circleLearning and development opportunities to support continuous growth and upskilling
Similar Job Opportunities
Skills, education and keywords
Skills: Excel, Bi, Reporting Tools, SQL, Psa, CRM, Erp, Ai, Automation.
Education: Bachelor's degree in Business Administration, Operations, Analytics, Finance, Information Systems, or related field (or equivalent experience).
Frequently asked questions about Sr. Analyst, Services Strategy & Excellence at AHEAD
What does a Sr. Analyst, Services Strategy & Excellence at AHEAD do?expand_more
Day-to-day, the Sr. Analyst, Services Strategy & Excellence at AHEAD will partner with pmo and practice leaders to define problem statements and track remediation plans; analyze operational and financial data to surface trends, risks, and improvement opportunities; assist in producing leadership-ready readouts with concise narratives and action-oriented recommendations; and monitor psa and related system data-quality controls to ensure reporting accuracy and timeliness.
What are the requirements for this Sr. Analyst, Services Strategy & Excellence role?expand_more
To qualify for the Sr. Analyst, Services Strategy & Excellence at AHEAD position, applicants should have: Bachelor's degree in Business Administration, Operations, Analytics, Finance, Information Systems, or related field; 5–8 years experience in professional/consulting services, services operations, PMO support, or business analytics; Based in India with required overlap with US time zones; Experience using operational and/or financial data (e.g., PSA, CRM, ERP, survey tools); Working knowledge of engagement delivery concepts (e.g., milestones, risks/issues, utilization, margin); and Advanced Excel proficiency and experience with BI/reporting tools.
Where is the Sr. Analyst, Services Strategy & Excellence role at AHEAD located?expand_more
Sr. Analyst, Services Strategy & Excellence at AHEAD is based in On-site. This is a on-site role.
Is this Sr. Analyst, Services Strategy & Excellence job remote, hybrid, or on-site?expand_more
AHEAD has listed this Sr. Analyst, Services Strategy & Excellence role as on-site.
How much experience is required for this Sr. Analyst, Services Strategy & Excellence role?expand_more
Sr. Analyst, Services Strategy & Excellence at AHEAD typically requires 5–8 years of relevant experience at the senior level.
What skills do you need for the Sr. Analyst, Services Strategy & Excellence role at AHEAD?expand_more
Key skills for Sr. Analyst, Services Strategy & Excellence at AHEAD include Excel; Bi; Reporting Tools; SQL; Psa; CRM; Erp; and Ai.
What education is required for Sr. Analyst, Services Strategy & Excellence at AHEAD?expand_more
Educational requirements for this role: Bachelor's degree in Business Administration, Operations, Analytics, Finance, Information Systems, or related field (or equivalent experience).
What category does the Sr. Analyst, Services Strategy & Excellence role belong to?expand_more
Sr. Analyst, Services Strategy & Excellence at AHEAD is part of the it job category on Recrutus.
About AHEAD
AHEAD is an IT services and IT consulting firm based in Chicago, Illinois, dedicated to transforming strategic planning into tangible execution. The organization specializes in engineering integrated solutions that span infrastructure, applications, data, and security domains. By modernizing existing platforms and workflows, the company enables clients to optimize their operational frameworks for greater efficiency.
A core focus of the firm involves applying artificial intelligence to unlock the full potential of both technology and the workforce. This approach distinguishes the company by moving beyond theoretical design to deliver functional, built outcomes. AHEAD serves businesses seeking to bridge the gap between high-level strategy and practical implementation, ensuring that digital transformations result in measurable impact rather than just conceptual blueprints.
Browse more roles: All AHEAD jobs, it jobs on Recrutus.