Solutions Engineer
Not Disclosed•Full-TimeOn-site
location_on301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
TEAL sits at the forefront of global IoT and eSIM technology, empowering the next generation of connected devices. Our mission is to simplify complex connectivity challenges for innovative companies worldwide, from EV charger manufacturers and drone operators to smart metering and telematics providers.
As a Solutions Engineer, you will serve as the primary technical resource for our sales organization, acting as the "technical brain" behind our commercial success. Your core mandate is to secure the "technical win" by demonstrating how our advanced connectivity solutions solve complex customer challenges. You will bridge the gap between our customers' technical teams and our commercial proposals, translating deep technical capabilities into clear business value.
In this role, you will partner closely with Account Executives to evangelize our platform. Your day will be a dynamic mix of whiteboarding complex provisioning flows, presenting strategic architecture to C-level executives, and diagnosing high-stakes customer-down situations. Beyond the sales cycle, you will act as a critical subject matter expert and Tier 3 escalation point for our Technical Support team, owning the resolution of novel, complex, or high-impact platform issues.
You will also serve as the "voice of the customer," providing actionable field feedback to our Product and Engineering teams to shape our roadmap. Whether designing solution architecture diagrams, managing Proofs of Concept, or owning technical sections of RFPs, you will ensure senior-level technical ownership from discovery through to resolution.
We are looking for natural problem-solvers who thrive in a fast-paced environment. Our interview process is designed to assess both your technical depth and your ability to communicate complex ideas to diverse audiences. Candidates can expect a series of conversations focusing on your experience with the cellular ecosystem, eSIM architecture, and your approach to solving real-world customer scenarios.
TEAL values a customer-obsessed and commercially aware mindset. We foster a culture where technical expertise meets business acumen, encouraging collaboration across sales, support, and engineering teams. We are committed to building a diverse workforce and consider qualified applicants regardless of background.
Work model: On-site
301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
Seattle, Washington
Direct experience working in the IoT/M2M industry. Experience in key customer verticals such as telematics, EV, smart metering, drones, or logistics. Experience acting as a Tier 3 escalation point for a technical support organization. Familiarity with common IoT protocols (MQTT, CoAP, LwM2M) and cloud platforms (AWS IoT, Azure IoT Hub).
