What does a Shift Leader at Papa Johns do?

Day-to-day, the Shift Leader at Papa Johns will supervise shifts and work areas to ensure high quality products and customer service; minimize customer complaints and respond appropriately to customer needs; ensure adequate shift coverage and provide immediate feedback to correct problems; and execute cash management duties and manage inventory levels to minimize loss.

What are the requirements for this Shift Leader role?

To qualify for the Shift Leader at Papa Johns position, applicants should have: High School diploma or GED preferred; Serv-Safe/Local or State Food Service Certification preferred; Previous restaurant shift lead experience preferred; Must be 18 years of age or older; Must be able to work long hours (32+ hours generally required); and Must be able to work nights, weekends, and emergencies.

Is this Shift Leader job remote, hybrid, or on-site?

Papa Johns has listed this Shift Leader role as on-site.

How much experience is required for this Shift Leader role?

Candidates for Shift Leader at Papa Johns should have mid level.

What skills do you need for the Shift Leader role at Papa Johns?

Key skills for Shift Leader at Papa Johns include Serv-Safe.

What education is required for Shift Leader at Papa Johns?

Educational requirements for this role: High School diploma or GED preferred.

What category does the Shift Leader role belong to?

Shift Leader at Papa Johns is part of the hospitality & catering job category on Recrutus.

Shift Leader — Durham, NC at Papa Johns

About the Team

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let's face it – it's also pizza! If you want a fulfilling career with a company that's always moving forward, we're the right place.

Diversity is our strength and competitive advantage. We believe connectedness and belonging are the essential ingredients to our success, and we consider qualified applicants regardless of background. Bring your flavor to the Papa John's team today!

About the Role

The Shift Leader supervises shifts and work areas to ensure high-quality products and customer service are delivered, directly contributing to restaurant profitability. This role is the heartbeat of the operation, managing the execution of all company policies, procedures, and systems while ensuring compliance with federal, state, and local laws.

In this position, you will exemplify our Core Values, maintaining a positive attitude and working flexibly to adapt to change. You will ensure adequate shift coverage, provide immediate feedback to correct problems, and manage product quality, customer service, and performance responsibilities. From dough management to cash management, you will contribute to profit goals by staying within company guidelines and utilizing the FOCUS System to minimize loss.

Our Values & Culture

We are relentlessly focused on quality and integrity, making the right choices even when it's difficult. To craft positive experiences for our customers, we take care of each other first. We champion a better way in all we do, finding joy and creating meaningful impact together.

Our culture is built on being customer-centric, results-driven, and committed to continuous improvement. We maintain a bias for action, courageously leading and driving towards decisions to meet the demands of our dynamic industry, all while winning together through active collaboration.

Hiring Process & Application

Papa John's is an Equal Opportunity Employer and a Federal Contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

To apply, please submit your application through our official channels. We look forward to seeing how your unique background makes us better.

Work location

Work model: On-site

577, Mallard Avenue, Durham, Durham County, North Carolina, 27701, United States

Durham, North Carolina

Key Responsibilities

check_circleSupervise shifts and work areas to ensure high quality products and customer service
check_circleMinimize customer complaints and respond appropriately to customer needs
check_circleEnsure adequate shift coverage and provide immediate feedback to correct problems
check_circleExecute cash management duties and manage inventory levels to minimize loss
check_circleMonitor product quality, food costs, labor costs, and restaurant cleanliness
check_circleEnsure compliance with federal, state, and local laws and ethical business practices
check_circleExecute company policies, procedures, programs, and systems across all operations
check_circleManage dough, portioning, and product preparation to maintain quality standards

Requirements

verifiedHigh School diploma or GED preferred
verifiedServ-Safe/Local or State Food Service Certification preferred
verifiedPrevious restaurant shift lead experience preferred
verifiedMust be 18 years of age or older
verifiedMust be able to work long hours (32+ hours generally required)
verifiedMust be able to work nights, weekends, and emergencies
verifiedMust be able to perform job duties of all positions in the restaurant
verifiedMust be eligible for E-Verify and Right to Work requirements

Nice to Have

High School diploma or GED, Serv-Safe/Local or State Food Service Certification, Previous restaurant shift lead experience

Shift Leader

About the Team

About the Role

Our Values & Culture

Hiring Process & Application

Work location

Key Responsibilities

Requirements

Nice to Have

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Skills, education and keywords

Frequently asked questions about Shift Leader at Papa Johns