Shift Lead, Technical Support

About Bloom Energy

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we're making it reality. For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world.

From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

About the Role

We are looking for a Shift Lead, Technical Support to join our team in one of today's most exciting technologies. Reporting to the Manager, Technical Support, you will be based in San Jose, CA in a fully on-site, in-office role working 5 days a week.

In this position, you will serve as a vital link between our deployed fleet and our operations teams. You will provide technical support to Control Center Operations Specialists, responding to system alarms to perform initial actions and managing remote monitoring of deployed units and final customer testing. Beyond immediate troubleshooting, you will analyze and identify the root cause of system inefficiencies or failures, while also managing and resolving customer performance issues.

As a leader on the team, you will mentor and train Control Center Operations Specialists and work with cross-functional teams to develop tools and automation. You will also be responsible for preparing formal documentation and training materials for system operations, acting as the customer advocate in both verbal and written communications across all levels of the organization.

Equal Opportunity & Culture

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

We are committed to supporting the well-being of our employees and their families. Our comprehensive benefits package for eligible employees includes competitive Medical, Dental, and Vision plans with a large employer contribution, a 401(k) Retirement Plan with company match, generous Mental Health Support services, Legal services, virtual Physical Therapy access, and Fertility & Family Forming benefits.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.