Service Technician I
Not Disclosed•Full-TimeOn-site
location_onBondurant-Farrar High School, Aspen Drive Northeast, Pleasant Grove, Bondurant, Polk County, Iowa, 50035, United States
About the Company
Securitas Technology Corporation (STC) is a division of Securitas AB, the world's largest protective services provider. With over 370,000 "Securitas Heroes" globally, STC delivers a full portfolio of video, access, intrusion, fire, and integrated systems and services. As a leading systems integrator and alarm monitoring company, we are dedicated to serving countless long-term clients with solutions that protect their people, customers, and assets.
About the Role
STC is seeking technically minded individuals with experience in low voltage electronics to join our team. In this role, you will be responsible for providing service on STC products directly at customer sites. You will serve as the primary point of contact for all post-installation issues regarding security systems and equipment, ensuring application uptime and optimal system performance.
Your day-to-day will involve responding to trouble tickets, diagnosing and resolving application issues both individually and as part of a team, and executing preventative maintenance tasks. You will also perform routine configuration changes, document all system modifications through digital tracking systems, and produce quality technical documentation for both technical and non-technical audiences. Additionally, you will conduct pre-deployment end-to-end testing of upgrades and perform on-site installations of software updates and major modifications.
Culture & Values
We are a nationwide provider of security solutions and an equal opportunity employer committed to building a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.
Work location
Work model: On-site
Bondurant-Farrar High School, Aspen Drive Northeast, Pleasant Grove, Bondurant, Polk County, Iowa, 50035, United States
Bondurant, Iowa
Key Responsibilities
- check_circleRespond to trouble tickets to ensure application uptime and system performance
Similar Job Opportunities
Skills, education and keywords
Skills: Low Voltage Electronics, Electronic Security Solutions, Trouble Tickets, Preventative Maintenance, User Permissions, Application Configuration, Digital Change Control Tracking System, Technical Documentation, End To End Testing, Software Upgrades.
Education: High School diploma required or equivalent.
Frequently asked questions about Service Technician I at Securitas Technology
What does a Service Technician I at Securitas Technology do?expand_more
In this Service Technician I at Securitas Technology role, you will respond to trouble tickets to ensure application uptime and system performance; diagnose and resolve application issues individually and as a team; execute preventative maintenance tasks to maximize application availability; and document all system modifications through a digital change control tracking system.
What are the requirements for this Service Technician I role?expand_more
To qualify for the Service Technician I at Securitas Technology position, applicants should have: High School diploma required or equivalent; Familiarity installing and troubleshooting low voltage equipment; Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms; Strong working knowledge of Microsoft Office; Working knowledge of network communications and IP addressing; and Certifications in enterprise grade CCTV and Access Control systems a plus.