Service Technician I
Not Disclosed•Full-TimeOn-site
location_onHeart of Iowa Nature Trail, Cambridge, Union Township, Story County, Iowa, 50046, United States
About the Company
Securitas Technology Corporation (STC) is a division of Securitas AB, the world's largest protective services provider. With over 370,000 Securitas Heroes globally, STC offers a full portfolio of video, access, intrusion, fire, and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the "STC Difference," serving countless long-term clients with solutions that protect their people, customers, and assets.
About the Role
We are seeking technically minded individuals with experience in low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products directly at customer sites. This position serves as the primary customer contact for all post-installation problems regarding security systems and equipment, while also engaging in special project work as needed.
In this role, you will ensure application uptime and system performance by responding to trouble tickets and diagnosing issues both individually and as part of a team. You will execute preventative maintenance tasks to maximize availability and identify system faults, while performing routine configuration changes. The role requires documenting all system modifications through a digital change control tracking system and producing quality technical documentation for both technical and non-technical audiences. Additionally, you will perform pre-deployment end-to-end testing of upgrades and major modifications, as well as on-site installations of software upgrades.
Culture & Values
As a nationwide provider of security solutions, STC is an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Work location
Work model: On-site
Heart of Iowa Nature Trail, Cambridge, Union Township, Story County, Iowa, 50046, United States
Cambridge, Iowa
Key Responsibilities
- check_circleRespond to trouble tickets to ensure application uptime and system performance
- check_circleDiagnose and resolve application issues individually and as a team
- check_circleExecute preventative maintenance tasks to maximize application availability
- check_circleDocument all system modifications through a digital change control tracking system
- check_circlePerform routine configuration changes including user permissions and application settings
- check_circleProduce quality technical documentation for both technical and non-technical audiences
- check_circlePerform pre-deployment end-to-end testing of all upgrades and major modifications
- check_circlePerform on-site installations of software upgrades and major modifications
Requirements
- verifiedHigh School diploma required or equivalent
- verifiedFamiliarity installing and troubleshooting low voltage equipment
- verifiedStrong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
- verifiedStrong working knowledge of Microsoft Office
- verifiedWorking knowledge of network communications and IP addressing
- verifiedCertifications in enterprise grade CCTV and Access Control systems a plus
- verifiedIowa Fire License preferred
Nice to Have
Certifications in enterprise grade CCTV and Access Control systems. Iowa Fire License.
Benefits & Perks
check_circleMedical, Dental, Vision, and Life Insurancecheck_circleCompany Paid Short Term and Long-Term Disabilitycheck_circle401K with 60% Match up to 6% of salarycheck_circlePaid vacation, holiday and sick timeCompany Vehicle
Similar Job Opportunities
Skills, education and keywords
Skills: Low Voltage Electronics, Electronic Security Solutions, Trouble Tickets, Application Uptime, System Performance, Preventative Maintenance, System Faults, User Permissions, Application Configuration, Digital Change Control Tracking System.
Education: High School diploma required or equivalent.
Frequently asked questions about Service Technician I at Securitas Technology
What does a Service Technician I at Securitas Technology do?expand_more
In this Service Technician I at Securitas Technology role, you will respond to trouble tickets to ensure application uptime and system performance; diagnose and resolve application issues individually and as a team; execute preventative maintenance tasks to maximize application availability; and document all system modifications through a digital change control tracking system.
What are the requirements for this Service Technician I role?expand_more
Securitas Technology is looking for candidates who meet the following requirements: High School diploma required or equivalent; Familiarity installing and troubleshooting low voltage equipment; Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms; Strong working knowledge of Microsoft Office; Working knowledge of network communications and IP addressing; and Certifications in enterprise grade CCTV and Access Control systems a plus.
Where is the Service Technician I role at Securitas Technology located?expand_more
Service Technician I at Securitas Technology is based in Heart of Iowa Nature Trail, Cambridge, Union Township, Story County, Iowa, 50046, United States. This is a on-site role.
Is this Service Technician I job remote, hybrid, or on-site?expand_more
Securitas Technology has listed this Service Technician I role as on-site.
How much experience is required for this Service Technician I role?expand_more
Candidates for Service Technician I at Securitas Technology should have entry level.
What skills do you need for the Service Technician I role at Securitas Technology?expand_more
Key skills for Service Technician I at Securitas Technology include Low Voltage Electronics; Electronic Security Solutions; Trouble Tickets; Application Uptime; System Performance; Preventative Maintenance; System Faults; and User Permissions.
What education is required for Service Technician I at Securitas Technology?expand_more
Educational requirements for this role: High School diploma required or equivalent.
What category does the Service Technician I role belong to?expand_more
Service Technician I at Securitas Technology is part of the it job category on Recrutus.