Service Technician - Field

About the Role

The Field Service Technician serves as the frontline representative for Murphy Tractor and Equipment Company, Inc., responsible for building and maintaining strong relationships with customers while ensuring the highest quality standards and delivery schedules. This role is critical to keeping heavy construction equipment operational in the field, requiring a blend of technical expertise and exceptional customer service.

Technicians operate primarily out of a company vehicle, traveling approximately 95% of the time to various job sites. The day-to-day involves performing all levels of repair and preventive maintenance, from basic diagnostics to complex part replacements. You will be expected to fulfill the guidelines of the Technician Resource Advancement Certification (TRAC) program, ensuring your skills remain current with both company and competitor products.

Beyond technical repairs, the role demands strong administrative and organizational skills. You will manage service truck and personal tool inventories, maintain accurate time cards and service hours, and utilize John Deere communication tools and computer programs to drive service labor sales. A clean, orderly, and safe work area is a priority, whether in the shop or on the road.

Company Culture

Murphy Tractor and Equipment Company, Inc. values a team-oriented environment where employees are encouraged to grow through training and development. We seek individuals who are detail-oriented, adaptable to new procedures and technology, and capable of working effectively under time constraints. As an equal opportunity employer, we are committed to fostering a diverse and inclusive workplace.