SERVICE MANAGER

About the Team

Hendrick Automotive Group is a family of dealerships built on a tradition of winning, defined not by size but by how we treat our people and customers. At Hendrick Chevrolet Buick GMC Cadillac Southpoint in Durham, North Carolina, we are dedicated to providing an exceptional automotive experience. Our culture is driven by core values that prioritize servant leadership, integrity, and a relentless commitment to continuous improvement.

About the Role

The Service Manager serves as the operational and strategic leader for our service department. This role exists to ensure the seamless execution of vehicle service and repair operations while driving profitability and maintaining the highest standards of customer satisfaction. You will be the bridge between technical service needs and business goals, overseeing the entire lifecycle of service orders from diagnosis to completion.

In this position, you will lead a team of technicians and service advisors, fostering an environment of trust and respect. Your day involves more than just supervision; you will actively engage in diagnosing complex vehicle problems, managing warranty claims, and ensuring the service bay remains organized, clean, and safe. You will work closely with upper management and Human Resources to shape the team through hiring, discipline, and training decisions. Success in this role requires a balance of technical automotive knowledge and strong interpersonal skills to communicate effectively with customers, factory representatives, and your team.

Our Core Values

To thrive at Hendrick, you will embody our commitment to Servant Leadership, putting the needs of others first. We believe in Integrity, ensuring every decision is honest and transparent. Our Passion for Winning drives us to be the best in our field, while our Commitment to Customer Enthusiasm empowers us to exceed expectations daily. We value Accountability at All Levels and a Commitment to Continuous Improvement, constantly seeking ways to grow as individuals and as a team.

Hiring Process & Application

We are looking for candidates who bring prior automotive service or technical experience, along with management or supervisory background. If you are ready to join a team that values diversity and encourages growth, please apply with your resume.

Equal Opportunity Employer

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. We are committed to creating a diverse and inclusive workplace where everyone can succeed.