Service Delivery Representative

About Kelly

Work changes everything. At Kelly, we are obsessed with where it can take you. It is about more than simply accepting your next job opportunity; it is the fuel that powers every next step of your life. We are dedicated to providing limitless opportunities to enrich your life, serving as the ripple effect that changes and improves everything for your family, your community, and the world.

Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. We focus on finding jobs that fit your skills and experience, ensuring they align with your career path. As part of our promise to talent, we support those who work with us through a variety of benefits, perks, and work-related resources, including access to retirement savings, holiday pay plans, and paid sick leave.

About the Role

The Service Delivery Representative is a pivotal role designed to manage customer accounts and ensure Service Level Agreements (SLAs) are consistently met. This position serves as the bridge between client needs and operational execution, particularly during the critical phase of new store openings (NSO).\n In this role, you will support the end-to-end delivery of store openings, ensuring all materials arrive on time and in perfect condition. Your day-to-day involves coordinating with inventory teams, store design, and construction groups to secure the right products, display fixtures, and supplies. You will act as a problem-solver, communicating with suppliers and vendors to resolve shipping or quality issues, while also advising Account Managers on orders in jeopardy. Beyond logistics, you will maintain planning systems, prepare status reports for clients and management, and participate in business reviews to drive continuous process improvements.

Hiring Process

To ensure a complete career fit, our process is designed to help you understand the opportunity and demonstrate your capabilities. We look for candidates who display initiative and flexibility to thrive in a fast-paced, changing environment. The journey typically involves connecting with our staffing experts to discuss your background and the specific needs of the role, followed by interviews that assess your organizational skills, analytical ability, and communication strengths.

Equal Opportunity & Culture

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. We take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans.

We comply with California's state and local Fair Chance laws, ensuring that a conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and complies with all federal requirements regarding work authorization. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Additionally, Kelly may use AI-powered tools during the recruitment and hiring process; full details regarding their use, your rights, and how to request a reasonable accommodation are available in our Recruitment Artificial Intelligence Notice.