Service Delivery Manager- Retail Infrastructure
Not Disclosed•Full-TimeOn-site
location_onStockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
About the Team
From the beginning, Starbucks has set out to be a different kind of company—one that celebrates coffee and rich tradition while fostering a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
The Retail Infrastructure Technology (RIT) team is the backbone of this mission for our physical stores. We own the selection, installation, maintenance, and associated vendor relationships for all technology deployed in 10,000+ company-owned Starbucks locations across North America. Our work ensures that the digital and physical experiences of our partners and customers run seamlessly.
About the Role
As a Service Delivery Manager, you will contribute to Starbucks' success by providing management oversight into all aspects of supplier management. This includes supplier selection, service delivery, financial oversight, and maintaining positive supplier sentiment. You will serve as the bridge between Retail Operations, Starbucks Technology, Finance, and Sourcing, ensuring a balance among all stakeholders.
This role requires a strategic view of the organization with the ability to execute at a tactical level. You will manage a vertical portfolio of work associated with one or more strategic suppliers, owning the Service Delivery process and business outcomes for each vendor. Your day-to-day will involve monitoring operational execution, acting as an escalation point for issues, and using data and analytics to suggest new targets that improve performance beyond historic norms.
You will advocate for support requirements regarding retail infrastructure and helpdesk operations, driving service design, implementation, and continuous improvements. By partnering with Sourcing on contract management and RFP activities, you will ensure pricing and contractual alignment. Ultimately, you will establish deeper connections with our customers, exploring unmet needs and solving them through vendor relationships to support Starbucks' strategic business goals.
Hiring Process
We believe we do our best work when we're together, which is why this role is onsite four days a week. If you are ready to inspire with every cup, we invite you to apply today to join our team.
Equal Opportunity
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal laws.
Work location
Work model: On-site
Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
Nashville, Tennessee
Key Responsibilities
- check_circleManage vertical portfolio of work associated with strategic suppliers and own service delivery outcomes
- check_circleMonitor operational execution and serve as escalation point for supplier issues
- check_circleUse data and analytics to suggest revised performance targets and improvements
- check_circleAdvance performance through thoughtful contract changes and lifecycle management
- check_circleEnsure alignment of approved spend with agreed pricing and invoicing across suppliers
- check_circleGather customer feedback to support strategic business goals and service excellence
- check_circleBridge gaps between Retail Operations, Technology, Finance, and Sourcing stakeholders
- check_circleServe as single point of contact for internal teams partnering with specific suppliers
- check_circleManage overall financial operations including invoicing, audit, budget, and forecast activities
Requirements
- verified3+ years of experience as a project manager
- verified1+ year in an IT or software development setting
- verifiedExperience using Agile methods
- verifiedBachelor's degree
- verifiedAdvanced skills in MS Office Product Suite (Word, Excel, PowerPoint, Power BI)
- verifiedProficient in data collection and analysis
- verifiedKnowledge of LEAN methodology, PDCA, value stream mapping, and Kaizen events
Nice to Have
Deep understanding of infrastructure technology deployment programs; Retail and QSR (Quick Serve Restaurant) experience; Experience with portfolio financial management practices and reporting; Advanced skills in the MS Office Product Suite, particularly Word, Excel, PowerPoint and Power BI or similar reporting/analysis tools; Proficient in data collection and analysis that leads to LEAN methodology implementation (PDCA, value stream mapping, Kaizen events); Prior experience managing capital and operational spend in a Retail or Hospitality environment; Prior experience with RFPs, contract creation, oversight and management of strategic partnerships; Experience working across functional areas to develop effective business and financial models; Requirements gathering and analysis, including financial analysis; Deep understanding of technology program and portfolio financial management practices.
Benefits & Perks
check_circleMedical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefitscheck_circleShort-term and long-term disability coveragecheck_circlePaid parental leave and family expansion reimbursementcheck_circlePaid vacation from date of hire, sick time, eight paid holidays, and two personal days per year401(k) retirement plan with employer match
Similar Job Opportunities
Skills, education and keywords
Skills: Agile, Lean Methodology, Pdca, Value Stream Map, Kaizen, Word, Excel, Powerpoint, Power Bi, RFP.
Education: Bachelor's degree required.
Frequently asked questions about Service Delivery Manager- Retail Infrastructure at Starbucks
What does a Service Delivery Manager- Retail Infrastructure at Starbucks do?expand_more
Day-to-day, the Service Delivery Manager- Retail Infrastructure at Starbucks will manage vertical portfolio of work associated with strategic suppliers and own service delivery outcomes; monitor operational execution and serve as escalation point for supplier issues; use data and analytics to suggest revised performance targets and improvements; and advance performance through thoughtful contract changes and lifecycle management.
What are the requirements for this Service Delivery Manager- Retail Infrastructure role?expand_more
To qualify for the Service Delivery Manager- Retail Infrastructure at Starbucks position, applicants should have: 3+ years of experience as a project manager; 1+ year in an IT or software development setting; Experience using Agile methods; Bachelor's degree; Advanced skills in MS Office Product Suite (Word, Excel, PowerPoint, Power BI); and Proficient in data collection and analysis.
Where is the Service Delivery Manager- Retail Infrastructure role at Starbucks located?expand_more
Service Delivery Manager- Retail Infrastructure at Starbucks is based in Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States. This is a on-site role.
Is this Service Delivery Manager- Retail Infrastructure job remote, hybrid, or on-site?expand_more
Starbucks has listed this Service Delivery Manager- Retail Infrastructure role as on-site.
How much experience is required for this Service Delivery Manager- Retail Infrastructure role?expand_more
Service Delivery Manager- Retail Infrastructure at Starbucks typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Service Delivery Manager- Retail Infrastructure role at Starbucks?expand_more
Key skills for Service Delivery Manager- Retail Infrastructure at Starbucks include Agile; Lean Methodology; Pdca; Value Stream Map; Kaizen; Word; Excel; and Powerpoint.
What education is required for Service Delivery Manager- Retail Infrastructure at Starbucks?expand_more
Educational requirements for this role: Bachelor's degree required.
What category does the Service Delivery Manager- Retail Infrastructure role belong to?expand_more
Service Delivery Manager- Retail Infrastructure at Starbucks is part of the it job category on Recrutus.