Service Center Manager
Not Disclosed•Full-TimeOn-site
location_on129 West Trade, 129, West Trade Street, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Team
Vertiv Group is dedicated to supporting critical infrastructure customers through innovation, integrity, and employee growth. Our Manufacturing & Production organization is at the heart of delivering tech-driven solutions, fostering an inclusive culture where team members can influence the future of infrastructure services.
About the Role
As a Service Center Manager, you will lead the daily operations of our service center, ensuring the safe and efficient delivery of both manufacturing and field services. This role is pivotal in bridging the gap between operational execution and strategic customer commitments. You will oversee performance metrics such as quality, on-time delivery, cost, and customer satisfaction while managing and developing a team of technicians and support staff.
In this position, you will drive continuous improvement initiatives using Lean tools to optimize workflows and reduce downtime. Your day-to-day involves collaborating closely with Operations & Site Management to align capacity and resource planning with demand, as well as partnering with Product Management and Sales to support service offerings for our B2B clients. You will also be responsible for overseeing budgets, forecasts, and asset utilization to meet financial targets while maintaining strict adherence to safety standards and regulatory requirements.
Hiring Process
We are committed to finding the right fit for our team. Candidates selected for this role will engage in a structured interview process designed to assess operational leadership, technical acumen, and cultural alignment.
Equal Opportunity
Vertiv offers an inclusive culture focused on innovation and integrity. We consider qualified applicants regardless of background.
Work location
Work model: On-site
129 West Trade, 129, West Trade Street, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleLead day-to-day operations of the service center to ensure safe and efficient delivery of manufacturing and field services
- check_circleOwn service center performance metrics including quality, on-time delivery, cost, and customer satisfaction
- check_circleManage staffing, coaching, and development of technicians and support teams to foster a culture of teamwork
- check_circleCollaborate with Operations and Site Management to align capacity, scheduling, and resource planning with demand
- check_circleDrive continuous improvement initiatives using Lean tools to optimize workflows and reduce downtime
- check_circleOversee budgets, forecasts, and asset utilization to meet financial targets while maintaining compliance
- check_circlePartner with Product Management and Sales to support tech-driven solutions for critical infrastructure customers
- check_circleEnsure adherence to company policies, regulatory requirements, and best practices across the service center
Requirements
- verifiedPMP or similar project management certification preferred
- verifiedLean/Six Sigma Green Belt or higher a plus
- verifiedCertified Maintenance & Reliability Professional (CMRP) beneficial
Nice to Have
PMP or similar project management certification. Lean/Six Sigma Green Belt or higher. Certified Maintenance & Reliability Professional (CMRP).
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurancecheck_circle401k
Similar Job Opportunities
Frequently asked questions about Service Center Manager at Vertiv
What does a Service Center Manager at Vertiv do?expand_more
In this Service Center Manager at Vertiv role, you will lead day-to-day operations of the service center to ensure safe and efficient delivery of manufacturing and field services; own service center performance metrics including quality, on-time delivery, cost, and customer satisfaction; manage staffing, coaching, and development of technicians and support teams to foster a culture of teamwork; and collaborate with operations and site management to align capacity, scheduling, and resource planning with demand.
What are the requirements for this Service Center Manager role?expand_more
To qualify for the Service Center Manager at Vertiv position, applicants should have: PMP or similar project management certification preferred; Lean/Six Sigma Green Belt or higher a plus; and Certified Maintenance & Reliability Professional (CMRP) beneficial.
Where is the Service Center Manager role at Vertiv located?expand_more
Service Center Manager at Vertiv is based in 129 West Trade, 129, West Trade Street, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.
Is this Service Center Manager job remote, hybrid, or on-site?expand_more
Vertiv has listed this Service Center Manager role as on-site.
How much experience is required for this Service Center Manager role?expand_more
Candidates for Service Center Manager at Vertiv should have lead.
What skills do you need for the Service Center Manager role at Vertiv?expand_more
Key skills for Service Center Manager at Vertiv include Lean; Six Sigma Green Belt; CMRP; PMP; Sap; Oracle; Erp; and CMMS.
What category does the Service Center Manager role belong to?expand_more
Service Center Manager at Vertiv is part of the it job category on Recrutus.