Service Alarm Technician
Not Disclosed•Full-TimeOn-site
location_onLongacre Street, Gardenview Estates, Warrendale, Detroit, Wayne County, Michigan, 48228, United States
About the Company
Securitas Technology Corporation is a division of Securitas AB, the world's largest protective services provider. With over 370,000 Securitas Heroes globally, we offer a full portfolio of video, access, intrusion, fire, and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions that protect their people, customers, and assets.
About the Role
We are seeking technically minded individuals with experience in low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products directly at customer sites. This position serves as the primary point of contact for all post-installation problems regarding security systems and equipment, while also handling special project work as needed.
In this role, you will ensure application uptime and system performance by responding to trouble tickets and diagnosing issues both individually and as part of a team. You will execute preventative maintenance tasks to maximize availability and identify system faults, while performing routine configuration changes such as user permissions. The role requires documenting all system modifications through a digital change control tracking system and producing quality technical documentation for both technical and non-technical audiences. Additionally, you will perform pre-deployment end-to-end testing of all upgrades and major modifications, as well as on-site installations of software upgrades.
Benefits & Culture
Securitas Technology offers a comprehensive benefits package designed to support our employees' growth and well-being. This includes a highly competitive salary, a company vehicle, and a company cell phone. We provide medical, dental, vision, and life insurance, along with company-paid short-term and long-term disability coverage. Our retirement plan features a 401K with a 60% match up to 6% of salary.
Employees also enjoy paid vacation, holiday, and sick time, as well as educational assistance. We pride ourselves on offering exceptional growth opportunities through company training and an industry-leading certification program. Additionally, we provide a wide variety of employee discounts on travel, equipment, and more.
Equal Opportunity Employer
Securitas Technology is an equal opportunity employer committed to diversity and inclusion in the workplace.
Work location
Work model: On-site
Longacre Street, Gardenview Estates, Warrendale, Detroit, Wayne County, Michigan, 48228, United States
Detroit, Michigan
Key Responsibilities
- check_circleRespond to trouble tickets to ensure application uptime and system performance
- check_circleDiagnose and resolve application issues individually and as a team
- check_circleExecute preventative maintenance tasks to maximize application availability
- check_circleDocument all system modifications through a digital change control tracking system
- check_circlePerform pre-deployment end to end testing of all upgrades and major modifications
- check_circlePerform routine configuration changes including user permissions and application settings
- check_circleProduce quality technical documentation for both technical and non-technical audiences
- check_circlePerform on-site installations of software upgrades and major modifications
Requirements
- verifiedHigh School diploma required or equivalent
- verifiedFamiliarity installing and troubleshooting low voltage equipment
- verifiedStrong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
- verifiedStrong working knowledge of Microsoft Office
- verifiedWorking knowledge IP addressing equipment
- verifiedCertifications in enterprise grade CCTV and Access Control systems a plus
Nice to Have
Certifications in enterprise grade CCTV and Access Control systems
Benefits & Perks
check_circleMedical, Dental, Vision, and Life Insurancecheck_circleCompany Paid Short Term and Long-Term Disabilitycheck_circle401K with 60% Match up to 6% of salarycheck_circlePaid vacation, holiday and sick timeCompany Vehicle
Similar Job Opportunities
Skills, education and keywords
Skills: Low Voltage Electronics, Electronic Security Solutions, Trouble Tickets, Preventative Maintenance, User Permissions, Application Configuration, Digital Change Control Tracking System, Technical Documentation, End To End Testing, Software Upgrades.
Education: High School diploma required or equivalent.
Frequently asked questions about Service Alarm Technician at Securitas Technology
What does a Service Alarm Technician at Securitas Technology do?expand_more
In this Service Alarm Technician at Securitas Technology role, you will respond to trouble tickets to ensure application uptime and system performance; diagnose and resolve application issues individually and as a team; execute preventative maintenance tasks to maximize application availability; and document all system modifications through a digital change control tracking system.
What are the requirements for this Service Alarm Technician role?expand_more
To qualify for the Service Alarm Technician at Securitas Technology position, applicants should have: High School diploma required or equivalent; Familiarity installing and troubleshooting low voltage equipment; Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms; Strong working knowledge of Microsoft Office; Working knowledge IP addressing equipment; and Certifications in enterprise grade CCTV and Access Control systems a plus.
Where is the Service Alarm Technician role at Securitas Technology located?expand_more
Service Alarm Technician at Securitas Technology is based in Longacre Street, Gardenview Estates, Warrendale, Detroit, Wayne County, Michigan, 48228, United States. This is a on-site role.
Is this Service Alarm Technician job remote, hybrid, or on-site?expand_more
Securitas Technology has listed this Service Alarm Technician role as on-site.
How much experience is required for this Service Alarm Technician role?expand_more
Candidates for Service Alarm Technician at Securitas Technology should have mid level.
What skills do you need for the Service Alarm Technician role at Securitas Technology?expand_more
Key skills for Service Alarm Technician at Securitas Technology include Low Voltage Electronics; Electronic Security Solutions; Trouble Tickets; Preventative Maintenance; User Permissions; Application Configuration; Digital Change Control Tracking System; and Technical Documentation.
What education is required for Service Alarm Technician at Securitas Technology?expand_more
Educational requirements for this role: High School diploma required or equivalent.
What category does the Service Alarm Technician role belong to?expand_more
Service Alarm Technician at Securitas Technology is part of the it job category on Recrutus.