Senior VoIP / Network Engineer (UCCE Preferred)
Not Disclosed•Full-TimeOn-site
location_on1006, Atlantic Avenue, Inlet, Atlantic City, Atlantic County, New Jersey, 08401, United States
About the Role
We are seeking a highly experienced Senior VoIP / Network Engineer to lead the architecture and optimization of our enterprise voice and network infrastructure. With over 15 years of hands-on experience required, this role is critical for maintaining the reliability and performance of our large-scale communication environments. You will serve as the technical authority for VoIP technologies, advanced networking, and the resolution of complex voice quality issues.
In this position, you will design and architect enterprise VoIP and IP telephony solutions, leading the implementation of SIP, RTP, and call control protocols. Your day-to-day will involve managing dial plans, call routing, and call flow design while ensuring networks are optimized for real-time voice traffic and high availability. You will also lead complex troubleshooting and root cause analysis (RCA), mentoring junior engineers and collaborating with cross-functional teams on enterprise projects.
While deep expertise in general networking is essential, experience with Cisco contact center technologies (UCCE) is preferred. In this capacity, you will support and integrate Cisco UCCE solutions, working within ICM, CVP, and CUCM environments to troubleshoot and optimize call center routing and IVR systems. Additionally, you will ensure our voice and network architecture adheres to security best practices and compliance standards for data protection.
Location and Work Model
This is a 100% onsite role based in Atlantic City, NJ.
Work location
Work model: On-site
1006, Atlantic Avenue, Inlet, Atlantic City, Atlantic County, New Jersey, 08401, United States
Atlantic City, New Jersey
Key Responsibilities
- check_circleDesign and architect enterprise VoIP and IP telephony solutions
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Similar Job Opportunities
Skills, education and keywords
Skills: Voip, Sip, RTP, Tcp/ip, Vlan, Qos, VPN, Cisco Ucce, Icm, CVP.
Education: Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (Preferred).
Frequently asked questions about Senior VoIP / Network Engineer (UCCE Preferred) at Shiro Technologies LLC
What does a Senior VoIP / Network Engineer (UCCE Preferred) at Shiro Technologies LLC do?expand_more
A Senior VoIP / Network Engineer (UCCE Preferred) at Shiro Technologies LLC is responsible for the following: Design and architect enterprise VoIP and IP telephony solutions; Lead implementation of SIP, RTP, and call control protocols; Troubleshoot complex voice quality issues including latency and jitter; and Manage dial plans, call routing, and call flow design.
What are the requirements for this Senior VoIP / Network Engineer (UCCE Preferred) role?expand_more
Shiro Technologies LLC is looking for candidates who meet the following requirements: 15+ years of hands-on experience in enterprise voice and network infrastructure; Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field; and CCNP, CCIE, or equivalent certification.
Where is the Senior VoIP / Network Engineer (UCCE Preferred) role at Shiro Technologies LLC located?expand_more
Senior VoIP / Network Engineer (UCCE Preferred) at Shiro Technologies LLC is based in 1006, Atlantic Avenue, Inlet, Atlantic City, Atlantic County, New Jersey, 08401, United States. This is a on-site role.