Senior Product Manager, AI
Not Disclosed•Full-TimeRemote
location_onBudd Avenue, Campbell, Santa Clara County, California, 95008, United States
About ServiceUp
ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We are the all-in-one platform bringing modern efficiency to a complex market, trusted by some of the world's largest and most sophisticated fleets and insurers.
Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it's back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly. As one of the 100 fastest-growing startups in the United States, backed by $55M in Series B funding, we are leading this transformation.
About the Role
ServiceUp is reshaping how fleets and shops coordinate vehicle repair, with AI sitting at the core of how we scale that operation. We are hiring a Senior PM, AI to own the end-to-end experience our fleet managers, shops, service advisors, and drivers have with the platform. This includes the agentic surfaces they interact with every day and the integrations that connect ServiceUp to the systems they already run their businesses on.
This is a model-native, evaluation-driven product role at the heart of a multi-sided marketplace. You will define what "good" means for an LLM-powered workflow, build the eval systems that prove it, and iterate at a velocity unique to AI products. You will also drive the integrations and APIs that make ServiceUp the connective tissue between fleets, shops, and the broader repair ecosystem. You will partner closely with engineering, applied AI, design, and operations to ship customer-facing agents and the platform that powers them.
Our Culture & Values
We live our values every day: Team First, Work Smart, Own It, Be Bold, and Push Boundaries. If that sounds like you, you'll fit right in. We are motivated by impact and aligned with our values, caring deeply about your skills, drive, and how you work with a team.
Equal Opportunity
ServiceUp is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.
Work location
Work model: Remote
Budd Avenue, Campbell, Santa Clara County, California, 95008, United States
Campbell, California
Key Responsibilities
- check_circleDefine and ship AI experiences for fleet managers, shops, service advisors, and drivers
- check_circleOwn the integration surface between ServiceUp, fleet platforms, and shop systems
- check_circleDesign offline and online evaluation suites, golden datasets, and LLM-as-judge rubrics
- check_circleDefine escalation paths, fallback behaviors, and confidence thresholds for trust and safety
- check_circlePartner with designers to compress the loop from idea to testable experience using AI-native tools
- check_circleTranslate ambiguous customer problems into crisp specs, technical bets, and shippable increments
- check_circleDefine API contracts, partner onboarding flows, and data models for marketplace connectivity
- check_circleDrive the internal platform powering agents including prompt registries, orchestration, and observability
Requirements
- verified10+ years of product management experience
- verified2 years shipping production AI or agentic products
- verified5 years building or scaling a marketplace
- verifiedExperience with REST APIs
- verifiedExperience with Figma AI and generative prototyping
Nice to Have
Experience with modern AI design tools (Figma AI, v0, generative UI, rapid prototyping).
Benefits & Perks
check_circleMedical, dental, and vision coveragecheck_circleFlexible PTO and company holidayscheck_circleRemote-friendly setup with home office supportcheck_circleLearning and development budgetWellness stipend to support your health and well-being
Similar Job Opportunities
Frequently asked questions about Senior Product Manager, AI at ServiceUp
What does a Senior Product Manager, AI at ServiceUp do?expand_more
In this Senior Product Manager, AI at ServiceUp role, you will define and ship ai experiences for fleet managers, shops, service advisors, and drivers; own the integration surface between serviceup, fleet platforms, and shop systems; design offline and online evaluation suites, golden datasets, and llm-as-judge rubrics; and define escalation paths, fallback behaviors, and confidence thresholds for trust and safety.
What are the requirements for this Senior Product Manager, AI role?expand_more
ServiceUp is looking for candidates who meet the following requirements: 10+ years of product management experience; 2 years shipping production AI or agentic products; 5 years building or scaling a marketplace; Experience with REST APIs; and Experience with Figma AI and generative prototyping.
Where is the Senior Product Manager, AI role at ServiceUp located?expand_more
Senior Product Manager, AI at ServiceUp is based in Budd Avenue, Campbell, Santa Clara County, California, 95008, United States. This is a remote role.
Is this Senior Product Manager, AI job remote, hybrid, or on-site?expand_more
ServiceUp has listed this Senior Product Manager, AI role as remote.
How much experience is required for this Senior Product Manager, AI role?expand_more
Senior Product Manager, AI at ServiceUp typically requires 10+ years of relevant experience at the lead level.
What skills do you need for the Senior Product Manager, AI role at ServiceUp?expand_more
Key skills for Senior Product Manager, AI at ServiceUp include Ai; LLM; Agentic Products; Apis; Rest; SQL; Figma Ai; and V0.
What category does the Senior Product Manager, AI role belong to?expand_more
Senior Product Manager, AI at ServiceUp is part of the engineering job category on Recrutus.
About ServiceUp
ServiceUp operates in the software development industry with headquarters in Campbell, CA. The company provides a fleet repair platform designed to centralize repair and maintenance operations into a single system. This solution serves fleet operators by offering full visibility and control over every repair activity, enabling them to reduce vehicle downtime and maintain road presence.
The platform manages collision, mechanical, and maintenance workflows within one unified interface. It connects fleets with their existing shop networks or a marketplace of vetted repair partners. Key features include configurable approval processes, real-time status updates, and performance insights, allowing teams to execute repairs with reduced friction and improved outcomes. The system aims to deliver faster cycle times, lower operational costs, and increased vehicle availability.
Backed by $55 million in Series B funding, ServiceUp is establishing itself as a comprehensive system of record for fleet repair operations. The organization focuses on streamlining complex repair workflows to support the logistical needs of modern fleet management without making unsubstantiated claims about market dominance or specific client names.
Browse more roles: All ServiceUp jobs, engineering jobs on Recrutus.