Senior Operation Analyst

About the Team

At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company's success.

As a Senior Operation Analyst within PNC's Wealth Management organization, you will be based in Pittsburgh, PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

About the Role

In this position, you will execute routine and complex transactions of varying risk and financial value, utilizing standard policies and procedures. You may have specific responsibility for one or multiple specialized products or functional areas, serving as a point of escalation for complex transactions. Your day will involve partnering internally with service partners to route calls and documents, and potentially interacting with external customers to complete transactions.

You will ensure appropriate materials and documentation are available to complete transactions and confirm equipment is operational. Beyond execution, you will provide consultation and advice to internal and external customers, reviewing existing processes to recommend improvements and assisting with implementation. You may serve as a subject matter resource for process improvement projects and assist in the training and onboarding of new hires. Additionally, you will review transactions and related documents to verify completeness, accuracy, and conformance to established service levels and compliance with applicable policies.

PNC employees take pride in our reputation. We expect you to be customer-focused, leveraging customer needs to create customized solutions, and skilled in managing risk to ensure adherence to PNC's Enterprise Risk Management Framework.

Hiring Process & Application

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential.

Equal Opportunity & Culture

At PNC, we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents: Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.